I don't like writing a negative review, but this place DOES NOT merit a 9/10 in any way. The only redeeming thing about the unit was a comfortable mattress, but the rest was so shabby that sleeping there wasn't pleasant in general. We love Palm Villas location and feel, and have stayed in several units here. This one is extremely tired and poorly managed. Cockroaches are a regular sighting. Worn and dingy surfaces everywhere, dirty in the corners, nothing fresh. Dirty and uncomfortable (zero padding, sitting on a wood plank essentially) upholstery on the lanai. On arrival we found (and had to pursue) there were no tissues, no beach towels, no body wash, no laundry soap, lightbulbs were out, the outlets in the master bath were inoperable. Manager was communicative but unbelievably pushed back on providing tissues, as "the owner does not offer tissues as an amenity". Unbelievable. They sent someone next day to rectify a couple of these items, and we let the rest go since we had friends in another much more comfortable unit and could hang there. This unit needs a DEEP cleaning, sanitizing, fresh paint throughout, stock the kitchen (with more than two wine glasses), replace seating pads, add a knife sharpener to deal with beat up knives, and an attentive pest service to deal with cockroaches. (We accept cockroaches are a thing in the tropics, but they shouldn't be seen on the kitchen counters each time we walk in there.) Very disappointing.