Ratings based on 904 Verified Reviews

4.1 out of 5
86% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted May 29, 2020
We booked this hotel specifically for the airport shuttle as we had an early morning flight with lots of luggage. Not only was the shuttle not available as per advertised on the website, we had to pay an extra $20 to get to the airport.
Comment from Hotel Management
May 29, 2020 by INCHEON AIRPORT HOTEL , Hotel Management
Sorry for the inconvenience. We are suspending shuttle service due to the COVID-19. but you might asked for shuttle service, We could surely. Again, we apologize for having inconvenience.
5 out of 5
by A verified traveler

Super Helpful

Posted Mar 2, 2020 on Hotels
We had lots of luggage and pets, Incheon Airport Hotel gave us a bigger room at no extra charge and helped arrange a special shuttle for all the luggage and pets to the airport. They also helped take luggage up and down, and took the several bags of excess garbage we had after repacking. Amazing service and a great stay, Thank you!
Comment from Hotel Management
Mar 3, 2020 by han, Hotel Management
Thank you for using our hotel and we will be a friendly hotel.
4 out of 5
by A verified traveler

Posted Feb 22, 2020
Perfectly sufficient for the price. Breakfast was great
Comment from Hotel Management
Feb 22, 2020 by Incheon Airport Hotel, Hotel Management
Thank you for staying our hotel.
5 out of 5
by A verified traveler

Posted Feb 21, 2020
Comment from Hotel Management
Feb 21, 2020 by Incheon Airport Hotel, Hotel Management
Thank you so much for your feedback.
5 out of 5
by A verified traveler

Posted Feb 20, 2020 on Hotels
Comment from Hotel Management
Feb 20, 2020 by jenny, Hotel Management
Thank you for your review. I will see you again next time.
5 out of 5
by A verified traveler

Posted Feb 20, 2020
Comment from Hotel Management
Feb 20, 2020 by jenny, Hotel Management
Thank you for your review. I will see you again next time.
4 out of 5
by A verified traveler

Airport pick up

Posted Feb 12, 2020 on Hotels
It has a bit difficult to contact for airport pick up. Email from hotel not clearly indicate how to get them on. Suggest hotel to use app to contact since airport has free wifi
Comment from Hotel Management
Feb 12, 2020 by MIMI, Hotel Management
Thanks for staying with us. We appreciate your feedback! We hope see you again and we will improve our service by reflecting your feedback. Thanks.
5 out of 5
by A verified traveler

Posted Feb 11, 2020 on Hotels
Comment from Hotel Management
Feb 11, 2020 by Incheon Airport Hotel, Hotel Management
Thanks for staying with us. We appreciate your feedback! We hope see you again.
4 out of 5
by A verified traveler

Posted Feb 8, 2020 on Travelocity
Comment from Hotel Management
Feb 9, 2020 by mimi, Hotel Management
Thanks for staying with us. We appreciate your feedback! We hope see you again and we will improve our service by reflecting your feedback. Thanks.
5 out of 5
by A verified traveler

Posted Feb 5, 2020 on Hotels
Comment from Hotel Management
Feb 5, 2020 by INCHEON AIRPORT HOTEL, Hotel Management
Thank you for staying our hotel