4/10 (不満)
Diana L.
2025 年 8 月 19 日
良かった点 : 清潔度
My husband, 1 yo daughter and I stayed for three nights, and everything was great 99% of the time, but we had a significant security/privacy incident. When we returned to the house after a morning out, we noticed a work truck in the parking spot out front. We had already been staying at the house for a couple days, so we had all of our personal belongings around the house. My husband went to check it out, and a man was working on the A/C unit on the side of the house. He asked what was going on, and the A/C technician said he was scheduled by the homeowner, but he was aware it was an occupied rental. The A/C technician said he had already gone INSIDE the house. He told us he was let in by the homeowner remotely (there is a smart lock on the front door with a code, but it can be opened remotely from a phone application). When the A/C technician asked the homeowner over the phone if anyone was home, the homeowner asked him to check the driveway. When he told the homeowner there were no cars in the driveway, the homeowner let him in. We were given no notice whatsoever, and the homeowner knew this. We saw the A/C tech make a phone call, and we were called by the property manager shortly after who called to "let us know an AC guy would be coming later". We told her he had already been here for about an hour, and he was let in remotely by the homeowner. She was apologetic but really had no solution to the problem aside from changing our door code.
Diana L.
2025 年 8 月に 3 泊滞在