ユーリッヒ城塞周辺のホテル

"I would like to formally raise a complaint regarding my recent stay at your hotel. When I arrived to check in on March 13, I was informed by the reception staff that there were no key cards available to access the rooms. As a result, I was forced to wait for approximately one hour at the reception before I could complete the check-in process. Considering it was already very late at night, this situation was extremely inconvenient and frustrating. At that time, I asked whether I could cancel the reservation due to the issue. However, I was told that cancellation was not possible because I had already completed the online check-in. What disappointed me even more was the explanation I received from the staff member, who stated that the situation was “not my responsibility.” From a customer perspective, I believe such a comment does not appropriately reflect the level of service or reputation a hotel should maintain. Furthermore, I was informed that the matter would be handed over to the staff during check-out and that a discount would be considered as compensation. However, when I checked out, there was no handover or record of the issue. The staff appeared to be completely unaware of the situation until I explained it again. Only after I raised the complaint was I offered a 15% discount, which was presented in a very casual manner. Overall, this experience was extremely disappointing and far below the level of service I would normally expect from a hotel."

"good"

"客室がきれいだった"

"ちょっと駅からは歩くので、早めの到着をおすすめします。また、バスルームが外窓直結です。小さい専用のヒーターがあるので少しはいいのですが、シャワーを使うとさすがに寒いです。 お部屋自体は広くて清潔なので、夏場ならよいのではないかと思います。"

"部屋はとても綺麗だった。タオルに髪の毛が1本ついていたが許容。 アメニティはタオル大中各1枚に、ハンドソープ、ボディ&ヘッドソープがついていた。 壁がかなり薄く、学生旅行のグループに挟まれていたので騒音はかなり聞こえた。"

"中心地から離れていて交通費がかかりました。ホテルはとても快適、また利用したい"

"good"

"エアコンの効きがわるかった。"

"Breakfast is good "