2/10 (非常に不満)
Trent
出張
2023 年 11 月 13 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very unpleasant stay and staff
We checked in for two rooms and asked if one could be cancelled since our whole party didn’t show. The rep said they would check but never got back to us. Upon returning to the room at night our room keys did not work. We were able to go to front desk to reactivate keys with no problem. In the middle of the night we were waken by police and loud knocking saying we were staying illegally and we need to leave. After showing proof that we weren’t they said we would stay in the room free of charge for this mishap. Apparently they were able to cancel the room and never told us. We said we would leave and they insisted on us staying since they made a mistake and the communication was bad between employees. We left the next morning and return and the keys were deactivated again, they stated the room was cancelled and that we were staying illegally again and had moved our stuff from the room to another. I spoke with Robert the manager and he stated he would reach out to the owners but nothing has been done and it’s 3 weeks later and we were charged for the room still
Trent
2023 年 10 月に 2 泊滞在