2/10 (非常に不満)
Cathy
家族旅行
2024 年 4 月 15 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Do not stay at the Holiday Inn Express. Walking in the door you were hit in the face by the smell of cigarette smoke. Then when I go to check in the rude front desk person checks me in and says,"Oh by the way our elevator is broke down and your room is on the 3rd floor so you will have to walk up three flights of steps." I was travelling with someone that is handicapped and cannot walk up the three flights. This should have been sent out in an email or called. He did but he would cancel my reservation for free if I had to go else where. That was so kind of him. I went next door to the Hampton Inn. Thank goodness there was an available room. The hotel was clean, did not smell of cigarette smoke, and the clerk was wonderful. Do not stay at the Holiday Inn Express.
Cathy
2024 年 4 月に 1 泊滞在