2/10 (非常に不満)
Jane
家族旅行
2022 年 4 月 29 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Does this place really exist?
Unfortunately we did not like our stay. To start the accommodation is NOT in the premises advertised (I wonder if the guesthouse in the pictures exists at all). We were moved to a flat in a closed, ugly, complex and I found out only because I realised the pictures the owner (or whoever Billy, the person I was exchanging whatsups with is) did not correspond to the guesthouse advertised. Billy did not ask me if it was OK to be moved to another accommodation and only when I asked him what was going on did he give me a half hearted explanation that we could not stay in the accommodation I had booked. I did not like the fact that he did not tell me before, asked for full payment, which I made immediately, and only when I asked for clarification did he confirm we had been moved. I was not given the option to decide if it was ok for me or cancel for free. The flat he called 'executive' was nothing special, not that clean (I had no bath soap or shampoo with me because I expected a different service). This was not the way I had planned to end my holidays in South Africa and when one does not know the area and is traveling with a 10 year old it is not a nice feeling and not easy at all! The fact that he didn't even come to greet us because he had 'something' at the other end of town (I saw there was a game on...) is just another minor detail. I have seldom been treated like this and do not recommend this accommodation
Jane
2022 年 4 月に 2 泊滞在