2/10 (非常に不満)
Matt K.、Rochester, NY
2025 年 8 月 21 日
気になった点 : 清潔度
Listing not as described
My group wanted to love this property. We had 10 guests come from all over the country to spend a remote weekend in the woods and hike. Unfortunately, when we arrived, we found out the listing is not as described.1. The property has “NoiseAware” system throughout the property, which is not disclosed on the listing page, which violates VRBO policy. The host justifies this by explaining the *day before* check-in that there is a noise monitoring device on the property and mandatory quiet hours beginning at 9 or 10pm.2. There is a hostile neighbor within an earshot of the fire pit who does not like short term guests. You can read signs as you pull into the driveway which indicate their displeasure with your stay.3. The listing included a kayak for guests to use upon arrival. When my group arrived, we were unable to locate the kayak and reached out to the host. The host told us that “nobody has used the kayak for 1.5 years” and therefore they “removed it from the property.” Maybe they should’ve considered removing it from the listing? I had to escalate to VRBO supervisors that the kayak had not been taken off the listing for weeks after our stay. It was only removed sometime after that final escalation.4. The property is very low quality (thin walls, extremely squeaky bed frames, dirty furniture). Please see the picture of the couch which my entire group refused to use.The host offered no resolution/compensation for false advertising. (Character limit reached)
Matt K.
2025 年 8 月に 3 泊滞在