6/10 (普通)
Diella
家族旅行
2024 年 5 月 11 日
Booked the rooms through Expedia however the hotel did not seem to have the reservations. Eric at check-in was extremely helpful trying to resolve the issue however Katie at front desk was extremely rude and obnoxious and purposefully did not even attempt to assist. When she did finally did enter one of the reservations she entered the incorrect information/ checkout date resulting in additional anxiety as we received a text about having to check out while we were outdoors. If not for Eric and the other front desk crew Katie would have successfully ruined our holiday.
Diella
2024 年 5 月に 2 泊滞在