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Puerta Del Mar Hotel

4.5 star property
Travelers can choose between two outdoor pools for relaxation or head to the sauna for rejuvenation at this centrally located retreat

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Puerta Del Mar Hotel, in the city center, offers luxury accommodations with two outdoor pools, an indoor pool with a waterslide, a spa tub, and a sauna. Enjoy breakfast at Los Molcajetes with garden views. 24-hour front desk and luggage storage available.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
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About this property

Puerta Del Mar Hotel

  • Luxury family-friendly hotel near Zihuatanejo Bay
  • Take advantage of a poolside bar, a free daily manager's reception, and a terrace at Puerta Del Mar Hotel. For some rest and relaxation, visit the sauna or the hot tub. The on-site restaurant, Los Molcajetes, offers breakfast, lunch, dinner, and garden views. In addition to a garden and a playground, guests can connect to free in-room WiFi.
  • You'll also enjoy perks such as:
    • 2 outdoor pools and an indoor pool, along with a waterslide and pool umbrellas
    • Self parking (surcharge), a roundtrip airport shuttle (surcharge), and supervised childcare (surcharge)
    • A 24-hour front desk, an elevator, and a TV in the lobby
    • Tour/ticket assistance, a porter/bellhop, and a front-desk safe
  • Room features
  • All guestrooms are individually decorated, and include comforts such as premium bedding and air conditioning, as well as perks like free WiFi and safes.
  • More amenities include:
    • Childcare services and cribs/infant beds
    • Down comforters and sofa beds
    • Shared bathrooms with in-room sink with showers and free toiletries
    • 21-inch flat-screen TVs with premium channels
    • Private yards, kitchens, and refrigerators

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Aerial view
Las Brisas Ixtapa
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  • On private beach
  • Pool
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  • All inclusive plans available
8.6 out of 10, Excellent, 1,654 reviews
The price is ￥14,712
￥17,654 total
includes taxes & fees
Jun 18 - Jun 19
Las Brisas Ixtapa
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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from March 11 2025 to December 31 2025 (dates subject to change):
  • Bar/Lounge(s)
  • Daily housekeeping
  • Dining venue(s)
  • Fitness facilities
  • Laundry facilities
  • Sauna
  • Shuttle services
  • Hot tub
  • Supervised childcare
  • Swimming pool

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Children up to the age of 10 years can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Cribs (infant beds) are available for MXN 70 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 1000 per stay
  • Breakage deposit: MXN 1000

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 480 per vehicle (one-way)
  • Self parking fee: MXN 100 per stay
  • Crib (infant bed) fee: MXN 70 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Children under 6 years old are not allowed in the swimming pool without adult supervision

Frequently asked questions

Does Puerta Del Mar Hotel have a pool?

Yes, this property has an indoor pool, 2 outdoor pools, and a children's pool. The pool will be unavailable from March 11 2025 to December 31 2025 (dates subject to change).

Is Puerta Del Mar Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for MXN 100 per stay.

What time is check-in at Puerta Del Mar Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Puerta Del Mar Hotel?

Check-out is at noon.

Does Puerta Del Mar Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of MXN 480 per vehicle applies.

Where is Puerta Del Mar Hotel located?

This family-friendly Ixtapa hotel is located near the beach, within a 10-minute walk of El Palmar Beach and Magic World Aquapark. Magic World Aquatic Park and Delfiniti are also within 1 mi (2 km).

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Reviews

Reviews

7.4

Good

8.0

Cleanliness

8.0

Location

7.6

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 26 out of 89 reviews
Rating 8 - Good. 32 out of 89 reviews
Rating 6 - Okay. 16 out of 89 reviews
Rating 4 - Poor. 8 out of 89 reviews
Rating 2 - Terrible. 7 out of 89 reviews

Reviews

Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The grounds were beautiful
Stayed 3 nights in Jan 2025
Verified

8/10 Good

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are clean, beautiful, and peaceful.
Stayed 3 nights in Aug 2022
Verified

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Easy walking distance to Ixtapa centro, where there are dozens of restaurants, bars, shops. Public beach access is an easy walk. Room and grounds were kept clean, pools were super nice. Our room was dated, but clean. Limited kitchen equipment, but fine for simple meals. I gave it 4 stars for the price point, the grounds and the staff. It's walled and gated with security roaming all the time.
Stayed 18 nights in Feb 2023
Verified

4/10 Poor

Jayln

Disliked: Cleanliness, property conditions & facilities
20 years ago, this property would have been spectacular. However, today is is very run down. Our unit had sewer smells each morning, the power plugs didn’t work, many light switches were broken, the safe didn’t work and our towels were frayed and worn. Worst part, we had pre-paid and couldn’t change or leave early. Will never go back!!!!!!
Stayed 17 nights in Feb 2023
Verified

8/10 Good

Edgardo Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un buen lugar para descansar

Nos gustó hotel puerta del mar, pasamos unas maravillosas vacaciones en familia, el lugar es agradable, limpio y cerca del mar, con todos los servicios al alcance. No hay necesidad de usar vehículo salvo para ir a otros lugares. Ampliamente recomendable.
Stayed 3 nights in Jul 2024
Verified

2/10 Terrible

Eduardo

Disliked: Cleanliness, staff & service
Mal servicio me hicieron esperar dos horas para recibir mi habitación
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Lucía

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Se localiza a una cuadra de la zona comercial y a diez minutos caminando de la playa. El servicio del restaurant es bueno, pero podrían mejorarse los tiempos de atención teniendo más personal. Aún así es un lugar bastante recomendable.
Verified

4/10 Poor

Jose

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Lo que oferto Expedia no van de acuerdo a las políticas del hotel, si bien me dieron un itinerario, resultó que no respetaron ese itinerario, fueron tres habitaciones y no sabían que tenían reserva, por lo que no estaban listas las habitaciones, chequen bien la información del hotel con la información que tienen ustedes! No fue buena experiencia.
Stayed 1 night in Dec 2022
Verified

10/10 Excellent

luigi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Claro que regreso.

Las habitaciones son de un tamaño perfecto para una familia, dos baños, sofas cama, cuentan con cocina y sus utensilios, ademas de refrigerardor y horno, todo para poder preparar y comer dentro de la habitacion.
Stayed 2 nights in Jul 2022
Verified

10/10 Excellent

Marco Aurelio Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Las 3 B

Un hotel muy bien cuidado y bonito pese a que se vea viejo, muy bien ubicado y atención excelente.
Stayed 2 nights in May 2022
Verified

10/10 Excellent

Linda M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Puerta Del Mar is quiet and the grounds are lovely. The staff is friendly and every thing is clean and well kept.
Stayed 14 nights in Feb 2022
Verified

4/10 Poor

Jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities

No lo recomiendo

Mal internet, no me facturaron, instalaciones viejas y con animales( cucarachas, hormigas, termitas, etc), caro, inseguro ya que me corte con un mosaico de la cama ( tenía tanto los mosaicos quebrados como las varillas de fuera ya que era de concreto) cobraron estacionamiento, cuando llegas el check in te hacen firmar lista con las cosas qué hay en la habitación (toallas, sábanas, enseres etc) en general es mal servicio
Stayed 1 night in Jan 2022
Verified

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sisters vacation

Overall I liked the hotel. It was close to everything we needed. Check in was smooth. They were renovating the lobby when we went And we didn’t get a room key until day two in the afternoon which was a bit of a inconvenience as we had to go to the lobby to get someone to let us into our room each time we returned from being out. Room was spacious. Fridge was nice n cold as was the a/c. Shower pressure and temperature were great. The maid Erika was great. Thorough cleaning each day had no complaints there. Pool was great and cleaned daily and the water slide was fun. Massage by the pool was a nice way to start the morning. I would stay here again for sure. Keep in mind it’s not luxurious- it’s a great Mexican style hotel that suited us just fine.
Stayed 4 nights in Nov 2021
Verified

10/10 Excellent

FRANCISCO

Liked: Cleanliness, staff & service
Buena atención
Stayed 1 night in Oct 2021
Verified

2/10 Terrible

Mirna

Disliked: Cleanliness, property conditions & facilities, room comfort

Preferible que no te dejen utensilios

No me agradó que te hacen sentir como delincuente y no un turista, te cuentan hasta los vidrios de las puertas y todos los utensilios que te dejan, preferible que no te los dejen a menos que tú los solicites, no cambiaban las sábanas NO ME AGRADO ESE TRATO
Stayed 3 nights in Aug 2021
Verified

8/10 Good

Juvenal

Liked: Cleanliness, property conditions & facilities, room comfort

areas de oprtunidad

compré paquete con desayuno (recomiendo sin desayuno), el cual solo era el americano y no cambiaban, el barman le falta se agradable a las personas, en ocaciones no hacia caso (le falta empatia).
Stayed 2 nights in Jul 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Su naturaleza, muchos árboles su alberca, lo que no me gustó es que casi me sacan la maleta para revisarla.
Stayed 2 nights in Jun 2021
Verified

10/10 Excellent

Brenda Lizeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Increible

Una experiencia increíble
Stayed 2 nights in May 2021
Verified

6/10 Okay

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
They need work on the pool is not clean look that they need to add more pool chemical . They do cleaning everyday . Think the problem is the short an chemical
Stayed 2 nights in Mar 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, amenities
Instalaciones de aire acondicionado con deficiencias, el personal de mantenimiento muy eficaz y eficiente.
Stayed 4 nights in Jan 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo ok, me gustaría que el registro fuera más rápido
Stayed 3 nights in Jan 2020
Verified

10/10 Excellent

ulises

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice location

Nice location with a bunch of places to go close by
Stayed 4 nights in Jul 2019
Verified

8/10 Good

J Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen hotel para vacaciones familiares

El Hotel está limpio y la atención es casi inmediata. El personal es servicial y amable.
Stayed 4 nights in Jul 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel muy bonito para descansar, relajarse y lo mejor de todo es que muy cerca hay establecimientos para que puedas comprar tanto alimentos, bebidas hasta tours y recuerdos.
Stayed 4 nights in Jun 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Hotel céntrico, agradable, la TV de la habitación me gustaría que fuera más grande y colocada sobre la pared y no sobre un hueco que a penas se ve.
Stayed 2 nights in Mar 2019