The hotel mentioned that it provides free airport shuttle service which is why I booked. I messaged them twice via Expedia app and received no reply. I called and spoke with someone who said not free and hung-up then never picked up again. I arrived to the hotel and the driver drove through some very nasty roads that I never seen anything like; the hotel is near fresh fish selling shop and very old market. the driver warned me to be careful of thieves in the area. The door was closed and I waited for 5-7 minutes until someone arrived... the room was like a small apartment with kitchen. the washroom sink was about to fall when i opened the tap. the sink was so black underneath. I decided not to shower, slept and left to the airport around 7 am while my fight was at 2 pm. I skipped the breakfast that was included. I didn't feel safe. stay away...
Ranya
2024 年 2 月に 1 泊滞在
2/10 (非常に不満)
Issa
カップルで旅行
2024 年 2 月 13 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
For one week they didn't even clean the house at all there is bugs and Cockroaches. And They don't have hotwater in the morning. They Stolen items. They give us only breakfast for first 3 days after that there is dinner. Give us any breakfast while the breakfast was included in our booking hello.. I don't recommend anyone to use this hotel.
Issa
2024 年 2 月に 7 泊滞在
2/10 (非常に不満)
Murteza
カップルで旅行
2024 年 2 月 4 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Would not recommend this property to anyone, very poor customer service. Everything written in description is a lie.
There is no 24 hour customer service,
In description states that you should contact them 24 hours prior to arriving In order to obtain a code for entry into the building.
No code was provided although we sent email after email and text messages on wattsap, followed through by a conversation on wattsap which we then were told that they’d get back to us. We did not receive a response.
Once we arrived we had to ask the taxi driver to contact Omar who is a member of staff.
To obtain the code for entry he did not pick up the phone for hours we were stuck in the freezing cold waiting.
After entering the room it was freezing cold no heaters were provided, we had to ask for heaters which took 3 hours to come 3 of 4 were broken and only 1 worked.
We also asked for towels we had to wait another 3 hours for those to come we were completely ignored and not taken care of or welcomed appropriately.
Also did not receive any breakfast at all, complained to the staff names Omar who after 3 days provided us with a frozen burger bun that was rock hard. And rotten salad which had mould on the tomatoes.
Overall terrible and worst experience of my life no humanity no customer service at all we were ignored. Keeping in mind this was out first ever holiday to turkey which had left a very bad experience on us.
Murteza
2024 年 1 月に 6 泊滞在
2/10 (非常に不満)
melanie
グループ旅行
2024 年 2 月 1 日
気になった点 : 清潔度、客室の快適度
a evité
Pour avoir fait deja plusieurs hotels en truquie celui la a rien a voir avec l'annonce a rien a voir petit chambre matelas pas propre etate generale bof de bof franchement entre le froid qui passée part la fenetre et le chauffage bof meme la douche et presque froide enfin decu
melanie
2024 年 1 月に 3 泊滞在
6/10 (普通)
James
2024 年 2 月 1 日
気になった点 : 設備とサービス
The price as right but that’s about it. Difficult to communicate with the front office staff & very noisy overall. The hotel is 2 side by side buildings but they could use better signage info out front.
James
2024 年 1 月に 1 泊滞在
2/10 (非常に不満)
Emrah
カップルで旅行
2024 年 1 月 26 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Die Zimmer sind sehr unhygienisch schmutzig verschimmelt es riecht im ganzen Gebäude nach Imbissbude konnte dort nicht übernachten trotz 4 Tage gebucht sind wir direkt wieder ausgecheckt