On arrival, staff was kind enough to help us take our luggage from the street to the hotel (The hotel is not accessible by car, there s a short uphill walk to get there+2 flights of stairs before reaching elevator); however, was a little put off by the general appearance of the staff as I was not sure if they were staff or thieves really, I felt like would be appreciated if they wore a hotel staff badge at the least. The room was nice, the AC could have been stronger, the water pressure was OK. Disappointing that the tiny shampoo, body wash etc were not refilled/replaced over 4 nights there until we specifically asked for it and even then no body wash. Safe malfunctioned too, staff attempted repair and failed, they promised to fix/replace in the morning and did not.Otherwise, staff is kind, they speak English and are helpful. Breakfast was great. Location was good too. Enjoy, hotel was not horrible but definitely not "superb" as ratings suggested.