Hotell de bom custo-benefício. Excelente localização, com funcionários muito prestativos, disponíveis 24h por dia, sempre auxiliando no que for preciso. O quarto é de acordo com o esperado, como as fotos do anúncio.
Christine
2023 年 11 月に 3 泊滞在
2/10 (非常に不満)
Muhammad
小さなお子様連れの家族旅行
2023 年 10 月 16 日
気になった点 : 設備とサービス、施設のコンディションと設備
Please stay away from this property! Especially if you’re traveling with your family. I booked 2 rooms for my family last week at this location and on the very first night one of the bathrooms shower cabin door fell and shattered all over the bathroom while my sister was in the shower! She had tiny pieces of glass all over her body and was bleeding due to cuts on her body.
The bathrooms are already super cramped and I’m glad no kids were in the shower while it happened. We went to the management and reported them the incident right away but they had no other rooms available at the moment. We ended up checking out right away and checked in to another hotel across the street thinking that the management would take care of this issue and at least refund us for this room since they had nothing else available and nobody to take care of all the shattered glass all over the bathroom and the entrance. We spoke to the manager and asked him to at least refund us for that 1 room but he was not helpful at all.
We would have stayed in that hotel even after that incident happened if they had another room available but since it was around midnight and they didn’t have anything available we had to go find something else and move there instead. The hotel management wanted us to come back and stay there again because they finally had something available and didn’t want to refund us the money for the room.
Do not recommend this place to anyone!
Muhammad
6/10 (普通)
宿泊されたお客様
2023 年 10 月 12 日
宿泊されたお客様
2023 年 9 月に 9 泊滞在
10/10 (非常に良い)
???????
2023 年 10 月 2 日
???????
2023 年 9 月に 2 泊滞在
10/10 (非常に良い)
Maira、Miami
家族旅行
2023 年 9 月 18 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The property given us a better room for the last day.
Maira
2023 年 9 月に 1 泊滞在
8/10 (良い)
Gabrielle
家族旅行
2023 年 9 月 12 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Gabrielle
2023 年 9 月に 4 泊滞在
2/10 (非常に不満)
Kazim
カップルで旅行
2023 年 9 月 7 日
気になった点 : 清潔度、スタッフとサービス
I had the most surreal experience ever. We arrived at midnight, checked in: the room has a huge patch of mold on the shower. The air is unbreathable in the room. I ask if it's possible to change room as I have allergic asthma. The receptionist (very kind) tells us that he can try to change the room the next day. Since it was late, I decide to accept. So I decide to go to bed, the bed was FULL of hair. I go back to reception and tell them to give me new sheets and that I would help changing them. We remove the dirty sheets and surprise: the bed is full of stains and hair everywhere. I refuse to sleep in this bed. Strangely the guy now finds another room, he shows it to me, the air is more unbreathable than before because of the mold. Here I lose patience, I refuse to spend money on them and ask for another room. He says they are overbooked and that the only solution is to take the room where I can’t breathe. I ask to find a partner hotel. He can't find it and suddenly there is a solution: give us the money back (before it was not possible). We had to look for a hotel at three in the morning on our own, walking and entering each hotel because after midnight it is no longer possible to book a room for "the day before". At 3:00 I check in another hotel (which costs double, the only one available nearby) and I write to the previous hotel to complain. This manager decides well to take revenge for my email-complaint BY CALLING ME 5 CONSECUTIVE TIMES AT 7 AM TO INSULT AND OFFEND US.
Kazim
10/10 (非常に良い)
Khudeza
2023 年 8 月 25 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely hotel - pleasant rooms, very comfprtable beds and rooms with AC! Excellebt levels of cleanliness, and staff were all amazing - friendly, had greay recommendations and were very informative. Excellent communication too - they were in touch before our holiday which was great.
Excellent location in Sultanahmet - a short walk from the key sites of Topkapi Palace, the Blue Mosque and Hagia Sophia. The tram stop in Sultanahmet also meant it was very easy to go further afield. The area is great - lots of places to eat, and a very lovely vibe in the evenings. Lots of people around so being out and about later in the evening felt very safe and social.
Strongly recommend staying at Pruva - it really made our holiday extra special.
Khudeza
2023 年 8 月に 7 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2023 年 8 月 5 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Très bon rapport qualité prix
hotel trés bien situé proche des attractions touristiques à moins de 10 minutes à pieds.