The location is excellent—central and convenient. Staff were friendly and helpful, and the breakfast was quite good. However, I’m giving this hotel only two stars due to how we felt during our stay. My girlfriend and I were given a room that felt like a spare or downgraded option—very small, with a tiny window and no view, nothing like the photos of what we booked and paid for. We later noticed on the fire evacuation plan that our room was significantly smaller than the others on the floor, likely due to its location next to the staircase leading to the rooftop terrace. This reinforced our impression that we were given an inferior room that should have been priced and disclosed differently. The card reader in the room was faulty, making it difficult to turn on the electricity. Although staff attempted to fix it, the problem persisted throughout our stay. The worst part was the airport transfer. The concierge arranged a taxi and confirmed in front of the driver a fixed price of 1,400 TL. However, upon arrival at the airport, the driver became aggressive, demanding more money for supposed toll fees. I gave him 1,600 TL just to avoid further confrontation. This was very upsetting and unprofessional. When a hotel staff arranges transport, they need to ensure that the drivers are reliable and won’t harass or try to extort their guests. Unfortunately, this experience, along with the room situation, overshadowed the positives that this hotel has.