We received a call the day we were to arrive and the manager asked us if we still planned on checking in that day . We were 3 hours away from arriving , so we confirmed that we would check in when we arrived. When we arrived , James was working at the front desk and he immediately told us that he had given our room to someone else and they had no more rooms available. He offered no help to us, as it was late at night and we were exhausted from driving all day. Not only was this unprofessional, it was unethical, not to mention illegal. I WOULD STRONGLY WARN ANYONE AGAINST BOOKING THIS HOTEL.
Esther
2024 年 5 月に 1 泊滞在
2/10 (非常に不満)
Kari
グループ旅行
2024 年 5 月 19 日
We got to the hotel about 9:30pm and were told there were no rooms available, they had overbooked. Had to quickly find another nearby hotel. Wasn’t issued a refund until I contacted Expedia twice about it.
Kari
2024 年 5 月に 1 泊滞在
6/10 (普通)
Mary
小さなお子様連れの家族旅行
2024 年 5 月 5 日
気になった点 : 清潔度、施設のコンディションと設備
Needs updating
Mary
2024 年 5 月に 1 泊滞在
6/10 (普通)
Jennifer
2024 年 4 月 28 日
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Jennifer
2024 年 4 月に 1 泊滞在
6/10 (普通)
Nate
2024 年 4 月 12 日
Nate
2024 年 4 月に 1 泊滞在
10/10 (非常に良い)
Tim、Chicago
2024 年 3 月 31 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Pleasant stay
Tim
2024 年 3 月に 1 泊滞在
4/10 (不満)
Brenda
家族旅行
2024 年 3 月 17 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The property is very dated. The pool was closed. The owners said it was the pump and they were trying to get it fixed. It appears to have been closed for some time. It is still listed as a functional amenity. It was one of the main reasons we chose this property. The room was not clean and wreaked of stale smoke, like it had been smoked in for years. It is also listed as a non smoking room, while that may be the case now, it was smoked in a lot in the past. The breakfast was not good and there were very few spaces to eat said breakfast. The double pull out couch had no blankets and I had to go to the desk and was given a ratty ripped fitted sheet and two decorative end throws, not a blanket. I went back again to ask and did receive a small thin blanket. The temperature control did not function properly in the room, it was either very hot or very cold.