「After a day of driving, the hotel was a welcome sight. The room was spacious, comfortable, and clean. It looked like this hotel was fairly new. Got a good night's rest. I would recommend this hotel to anyone staying in Lubbock.」
「The young lady that checked me in was outstanding in every facet of customer service! I would stay there again just because of how well she treated my family and I. 」
「Initially there was trouble with the payment on hotels.com side so we ended up having to pay the property directly and get a refund from hotels.com. The owner was very nice but very regulated.」
「I didn't like the fact that the front desk lady at night was very very rude and unprofessional she doesn't need to be rolling her eyes at customers it's a sure way to not have someone not come back and she double charged me and then rudely told me you will get it back whenever I leave I would like to have someone reach out to me asap 」
「Great customer service from the late night attendant to the lady who helped my husband bring my breakfast and coffee up to me in bed. His hands were full and she asked how he was going to operate the elevator and offered to help. Will definitely be back. Thank you to the sweet lady working the Buffett this morning 8/8/25 ❤️」
「Came into town for a funeral & had a bad Airbnb experience, so booked this hotel 10min before I showed up. Staff was so friendly when I checked in & every time I saw them. Hotel was clean & had everything I needed, including free guest laundry, which was so helpful after driving for 5 days & having to leave my Airbnb because it was dirty. 」
