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Staybridge Suites Houston Willowbrook by IHG

3.0 star property
Enjoy your stay in style! Relax on the garden terrace or tee off at nearby Heron Lakes Golf Course. Take advantage of convenient amenities like self parking.

Choose dates to view prices

Located close to Heron Lakes Golf Course, Staybridge Suites Houston Willowbrook, an IHG Hotel offers a warm welcome with a breakfast buffet and manager's reception. Tee off at the 18 holes of golf or unwind by the seasonal outdoor pool; with free WiFi, a garden terrace, barbecue grills and helpful staff praised by previous guests.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
The current price is ￥12,708
￥14,614 total
includes taxes & fees
Jun 5 - Jun 6

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Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Outdoor pool
The following facilities are closed on Friday and Saturday:
  • Outdoor pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet, per night (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 15 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 15 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

We should mention

The seasonal pool will be open from April to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Staybridge Suites Houston Willowbrook by IHG have a pool?

Yes, this property has a seasonal outdoor pool.

How much does it cost to stay at Staybridge Suites Houston Willowbrook by IHG?

As of May 21, 2026, prices found for a 1-night stay for 2 adults at Staybridge Suites Houston Willowbrook by IHG on Jun 5, 2026 start from ￥12,708, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Staybridge Suites Houston Willowbrook by IHG pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 15 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Staybridge Suites Houston Willowbrook by IHG?

Check-in begins at 3:00 PM.

What time is check-out at Staybridge Suites Houston Willowbrook by IHG?

Check-out is at noon.

Where is Staybridge Suites Houston Willowbrook by IHG located?

Situated in Houston, this hotel is 1 mi (1.6 km) from Sam Houston Race Park and within 3 mi (5 km) of Willowbrook Mall and Houston Methodist Willowbrook Hospital. Cosmic Jump Indoor Trampoline Park and Traders Village are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.4

Very Good

8.6

Cleanliness

8.8

Location

8.8

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 207 out of 380 reviews
Rating 8 - Good. 90 out of 380 reviews
Rating 6 - Okay. 39 out of 380 reviews
Rating 4 - Poor. 14 out of 380 reviews
Rating 2 - Terrible. 30 out of 380 reviews

Reviews

Verified

10/10 Excellent

Jose E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great experience staying at the hotel,we have been staying at these hotels for a while and they are really good
Stayed 1 night in May 2025
Verified

10/10 Excellent

SHABANA MARY

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay at the property. The location was very convenient to go to the airport and was very close to the shopping mall .
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff were friendly and courteous!
Stayed 1 night in Aug 2024
Verified

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
The property and staff are great 👍
Stayed 5 nights in Aug 2023
Verified

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet Professional and friendly staff
Stayed 1 night in Dec 2024
Verified

8/10 Good

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a safe location and front desk staff were friendly and nice. The only complaint was the cleaning service staff kept knocking at our door since before 9 am and checking every hour, even though check out was until 12 pm.
Stayed 1 night in Mar 2025
Verified

6/10 Okay

Jacqueline

Liked: Staff & service, amenities
Staff was very friendly and helpful but room had bugs …
Stayed 2 nights in Nov 2024
Verified

2/10 Terrible

STEPHEN

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Switched rooms three times. 1st room ac did not work. Staff very friendly and helpful. 2nd and third rooms had bad roach problems
Stayed 2 nights in Aug 2025
Verified

6/10 Okay

TeQuila

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff was great the parking was terrible.
Stayed 1 night in Apr 2024
Verified

8/10 Good

Joshua

Liked: Staff & service, amenities
Staff was excellent. Good location out of the busy areas. Building itself is nice but the rooms need some updates, bathroom in particular. I'll never understand why hotels dont just put walk in/stand in showers. Geez who is trying to take a bath in a small tub at a hotel? Maybe im the oddball i dont know. Anyways loved the staff who were really nice, especially the younger gentleman and overall I would stay there again if in the area.
Stayed 2 nights in Jul 2025
Verified

6/10 Okay

Yolanda

Disliked: Property conditions & facilities
Very happy that pets are welcomed at a reasonable rate. Breakfast was good. Carpet on 2nd floor is in dire need of replacement. Curtains in room and wall behind couch had stains; chocolate; blood(?) Extremely noisy at night; sounds of running feet throughout the night on upper floor. Smell of urine and marijuana throughout the floor.
Stayed 3 nights in Jul 2025
Verified

8/10 Good

Rosa

Liked: Staff & service
Disliked: Cleanliness
Good breakfast. We had a couple of issues with the rust in the water, and the staff changed us to another room. I Kow is a pet-friendly hotel, which I love, but it smells bad in some areas.
Stayed 3 nights in Dec 2023
Verified

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is friendly. Suites are sufficiently clean. Could stand a little more dusting. The only complaint that I truly have is that there’s dog poop everywhere. That definitely needs to be picked up. Nobody wants to step in poop and bring it into their rooms.
Stayed 2 nights in Oct 2024
Verified

6/10 Okay

Indira

Liked: Cleanliness, staff & service, amenities
Liked: plenty of parking, friendly staff, pool, ducks around the property Didn’t like: no safety box, no cameras on the hall, found 1 roach at bathroom. Someone broke in on our room when we went downstairs for breakfast or while we were sleeping
Stayed 3 nights in Dec 2023
Verified

6/10 Okay

N

Liked: Cleanliness, staff & service

Okay

Not amazing - you get what you pay for. Furniture & carpet a little tired in places. Clean enough. Breakfast was standard for American hotels (although why do they have single-use polystyrene plates and plastic disposable cutlery?). Service was good though - staff were helpful.
Stayed 5 nights in Jan 2024
Verified

6/10 Okay

Johnny O Atkins,

Disliked: Cleanliness, property conditions & facilities
This property was conveniently located for the places we needed to visit. The first room assigned to us was infested with roaches, and the manager put us in another room on a different floor with the same setup - king bed and two queen beds. We learned once Saturday hit that there is no room cleaning services on the weekend. However, the front desk arranged for a set of sheets to be delivered and we put them on ourselves. Overall, the suite we had plenty of room for a family of five and friends to visit. The decor needs to be cleaned and/or updated.
Stayed 5 nights in Jul 2024
Verified

4/10 Poor

Brandon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Be warned

The water in the bathroom sink and shower was brown. The shower did not drain, 4" of water after a minute of letting the shower run to see if the brown color went away, it didn't. And the hall ways smelled like rotten Brussel sprouts. Only good thing to say, is the staff was very nice and helpful
Stayed 2 nights in Oct 2023
Verified

2/10 Terrible

John

Liked: Staff & service
Disliked: Cleanliness

Bugs!!!

when we got to the room my husband went in to take a shower but couldn't yet because the drain was clogged so he had to go get a plunger from the front desk and tell them that the rod was loose and i had to clean tub after he plunged it. OH and the worst part was the roaches in our room even in the silverware tray and we didn't even use the kitchen once for cooking. so we will not be staying here again. The only positive thing there was the gentleman at the front desk he was very nice and helpful.
Stayed 4 nights in May 2024
Verified

6/10 Okay

Linda

Liked: Staff & service

4 star down to 3 star

Weve stayed here a couple times over the last 4 or 5 years due to being dog friendly when we left for bad storms like the hurricaine that just passed. It was always pretty clean and kept up and the bonus is they have a small pond with a gravel track next door to walk your pet. This time it is noticeably run down compared to past conditions. Therecare stains all over on the carpets and there is a noticeable soft spot by the A/c in the double room we booked. Our 2nd room this trip had fleas in it butbthey quickly got us another room and apologized. I did not hold it against them as being pet friendly, you'd have to expect it is possible at some point people dont keep their pets taken care of to the same extent we do. The staff is very friendly and seems to be working genually to keep things in the best shape they can. The outside looks fantastic, but inside they need some maintenance over the whole place. The people would be the only reason i might return again if needed.
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

baleria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great over all
Stayed 1 night in Apr 2026
Verified

8/10 Good

Julian

Good
Stayed 2 nights in Feb 2026
Verified

2/10 Terrible

James

Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is infested with German cockroaches which can multiply like crazy and they can get into your luggage or items that you have in the hotel room & be carried back to your home, so we checked out the same day we checked in. The inside hallways & dining area were also disgusting and there were huge stains all over the carpet everywhere. Hotel is gross, dirty & smells bad.
Stayed 2 nights in Mar 2026
Verified

2/10 Terrible

Alma A

Disliked: Cleanliness, property conditions & facilities
My inital plans were to eat in our room in the evenings. There was a roach infestation in the kitchen... there was some crawling in the bedroom doors.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Tobias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful place

My family had a great time staying at this hotel. The staff were very friendly and the place was clean.
Stayed 3 nights in Jul 2022