6/10 (普通)
Anthony
グループ旅行
2026 年 4 月 2 日
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス
They send you a link ahead of time to check in, you complete that, then once you get there they tell you that it didn’t matter & that you’ll have to do the whole process again on paper. They don’t tell you ahead of time about the $50 deposit, thankfully it’s refundable as long as you don’t smoke.
My 2 biggest issues would fall under staff & amenities.
Staff - we get there and complete the check in process again. We had selected a room on the 1st floor at the time of booking. We get there & he says the elevator is out & that they only have rooms on the 3rd floor. Obviously this is incredibly annoying & all we wanted was to get to our room. I asked, “Are you sure there’s only rooms on the 3rd floor?” He takes a couple minutes & wow what a surprise, there’s a room available on the 2nd floor. I was fine with that but figured what the heck & asked, “Well then are there any rooms on the 1st floor?” He takes another few minutes & what do you know, there’s magically multiple rooms available on the 1st floor! Just ridiculous!
For amenities - As I said, the elevator was out. Not the end of the world. It was just ridiculous that they were telling people that their only rooms were on the 3rd floor. But online, specifically on Expedia, you can filter hotels that have breakfast included in your stay. We did so & we get there to see multiple signs & the employee telling us that the breakfast is currently not an option & hasn’t been for months. Why advertise that you still have it then?
Anthony
2026 年 3 月に 1 泊滞在
