2/10 (非常に不満)
karla
家族旅行
2025 年 7 月 9 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
I presented tons of issues while trying to complete the check-in process online, it kept giving me an error and when I tried to contact customer service about it they never responded.
At the moment of arriving to the hostal, the lady in charge was completely rude, telling me to not ring the bell and that she couldn’t help me if I didn’t have the check-in code.
Later on, once I reserved somewhere else, customer service contacted me and admitted the reason why they were not answering my calls was because they were “taking a nap” and tried to get me to email them my information, but in the end we decided not to follow-up with it, because the hostal was located in a place where it didn’t seem very safe and we didn’t have a great experience with neither the host or the customer support service.
karla
2025 年 6 月に 3 泊滞在