2/10 (非常に不満)
soheil、houston
2026 年 3 月 4 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I had a very disappointing experience with this location. The staff was rude and seemed very confused about basic procedures. The checkout process was unorganized, and I was charged extra tax that no one could properly explain.
To make things worse, they deducted money from my deposit upon return and claimed that the credit card company charged them transaction fees — which makes absolutely no sense and should not be the customer’s responsibility.
They also took a wet towel from the room but never replaced it, which shows a lack of attention and poor service standards.
Overall, the experience felt unprofessional and frustrating. I would not recommend this location unless management seriously improves customer service and transparency in billing.
soheil
2026 年 2 月に 3 泊滞在
