Hopkinton Center for the Arts

The property is outstanding. The rooms are beautiful, the location is unbeatable, and the front desk staff is genuinely welcoming. Rob and Louis, the night managers, are exceptional and deserve recognition for their professionalism and willingness to help. Unfortunately, the guest services team was well below average. The women answering the phone were sarcastic and rude—to the point that this is the first hotel review I’ve written in years. I chose this hotel in part because of its valet parking. I had to drive my son to an early morning college football tryout, so timing was critical. I repeatedly asked how long it took to retrieve a car. When I asked if it had ever taken longer than 30 minutes, the response became dismissive, and I was assured that 30 minutes was the absolute maximum. To be safe, I requested my car 45 minutes in advance. It still took over an hour. The only reason I got it in time was because Louis literally ran three blocks to retrieve it himself. We arrived late to the tryout, creating an unnecessary problem with the coaches. My son might even have a problem because of this. When I returned, the lady manager who’s name simply don’t recall blamed the third-party valet company. There was no apology, no accountability, and no acknowledgment of the rude attitude of the guest services staff. Hyatt should recognize employees like Rob and Louis, who truly understand hospitality, and address the poor attitude of the guest services team. June 27 2026

Good for overnight stay

Very nice hotel. Clean, functional and a great place for a romantic trip. Would absolutely stay there again.