All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 1699 out of 3328 reviews" "
We loved the hotel! I do think that we were given a very cheap and small room because we booked through a third party. The person that picked our room looked at us weird when we told them that we did not want to upgrade. I loved the restaurant on the first floor. Great customer service and great food. I would stay here again. Great location!!
Everything is within walking distance from the hotel. The friendliness of the staffers. Their accommodation is stop knots. I will stay here again when i come back to Hawaii.
I have stayed multiple times at the Ala Moana Hotel. Each time it is lovely. Easy dining options of all price ranges especially being next to the mall. Staff are lovely and show Aloha every time I come. I will continue to frequent this hotel in the future.
Rooms are dated. Hair in the bathtub when we arrived. furniture was dusty.
No complimentary bottled water in the rooms. Vending machine on our floor was broken on our first night.
Front desk staff gave me different answers for the same question in a span of 12 hrs.
Overnight at Ala Moana before a 10 night cruise to Vancouver was just perfect. We opted for breakfast included which was plentiful. We had dinner in there brew pub and the food a service excellent. Got a late checkout of noon and lounged around the pool until time to leave for the cruise port (late embarkation). Very good experience.
Walking distance to mall is always a plus.
Only thing we don’t like was having to change rooms midway stay. Room next to us were always yelling, fighting and smoking pakalolo and the entire floor smelled of it.
All of the Ala Moana staff we came into contact with were very helpful and friendly. We had issues with our key cards not always working properly, but they would eventually work. Maybe some improvement could be made in that area
Julia
Stayed 3 nights in May 2024
6/10 Okay
Stephen
Traveled with family
May 8, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Look, everything in Hawaii is over priced. If they could, they would charge you to breathe their air. Best part of this hotel is that it is next door to Ala Moana shopping mall. Outside of that, nothing to get excited about.
We loved our stay here! Would highly recommend this hotel!
Arianna
Stayed 4 nights in Apr 2024
Response from Adam on May 6, 2024
Aloha Arianna, mahalo for taking the time to share your positive experience at Ala Moana Hotel by Mantra! We're thrilled to hear that you enjoyed your stay with us and your kind words truly motivate us to continue delivering the highest standards of hospitality to all our guests.
Aloha James, thank you so much for taking the time to share your positive experience at Ala Moana Hotel by Mantra! We're thrilled to hear that you enjoyed your stay with us and our location next to the world's largest open air shopping center!
Aloha Morgan, mahalo for taking the time to share your positive experience at Ala Moana Hotel by Mantra! We're thrilled to hear that you enjoyed your stay and we look forward to welcoming you again.
Aloha Eric, mahalo for taking the time to share your positive experience at Ala Moana Hotel by Mantra! We're thrilled to hear that you enjoyed your stay and that our staff upheld the Aloha Spirit. We look forward to welcoming you again.
The room seems smaller than advertised but overall the stay was good. The bathroom door was cracking the walls are a little thin. The signature restaurant the 36 floors is a can’t miss happy hour from 4:30 to 6:30 is well worth it for the price. Overall, the day was good staff was friendly and very accommodating.
Joseph
Stayed 4 nights in Apr 2024
Response from Adam on May 6, 2024
Aloha Joseph, mahalo for taking the time to share your positive experience at Ala Moana Hotel by Mantra! We're thrilled to hear that you enjoyed your stay, the happy hour at Signature, and that you felt the Aloha Spirit from our staff. We look forward to welcoming you again.
Raedine, mahalo nui loa for taking the time to share your positive experience at Ala Moana Hotel by Mantra! We're thrilled to hear that you enjoyed your stay with us and that our team's dedication to providing exceptional service made your visit memorable. Your kind words truly motivate us to continue delivering the highest standards of hospitality to all our guests.
8/10 Good
Leitu
Traveled with family and small children, Traveled with partner, Traveled with family
May 2, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
We had a nice stay, my wife and 3 kids (all under 5). We wouldn’t book it again, seemed like a hotel for seniors. The room shower was old fashion, older tv (can’t connect phone), and what I thought was weird is the pool and little gym they have closes at 7pm. Perfect hotel if you looking for a quiet relaxing stay!
Leitu
Stayed 2 nights in Apr 2024
Response from Adam on May 6, 2024
Aloha Leitu, thank you for taking the time to share your experience at Ala Moana Hotel by Mantra! We're happy to hear that you enjoyed your stay with us. I am excited to let you know that we will be commencing a refresh of our guest rooms this year. While our pool closes at 7 PM, our fitness center and sauna are open until 10 PM. We hope to welcome you back to our renovated rooms.
Staff was very friendly.
The only issue is when we got to the room, my son was going to sleep on the pull out sofa, kind of got super grossed out because it wasn't made and there was several blood stains on the mattress.
The housekeeper was super sweet and doubled up on sheets.
Other then that we really enjoyed staying there.
room number was 3705 should you want to change the mattress.
This property was wonderful - about a 5 minute walk to Ala Moana Shopping Centre. There’s a Starbucks in the lobby of the hotel and the Café 401 was a wonderful and delicious buffet breakfast.
Very helpful staff so overall an exceptional experience for a first timer to Hawaii. Mahalo