4/10 (不満)
Tanya I.
2023 年 6 月 26 日
良かった点 : 清潔度
Transferring of rooms had us confused and ultimately leaving
We booked through VRBO. About 4/5 days prior they called to let us know if we’re okay changing rooms mid vacation. Which was weird to us but alright by us. Staff let us know our transferring room was ready and would take place the following day at 10am(their suggested time) It was confusing to me because I don’t use VRBO and it was not a hotel setting. They indicated they meant normally people leave and come back with their things in their new room but that info was not relayed. We waited and when we realized staff was cleaning and not acknowledging us we just left to call the staff we spoke to. 45 minutes later deciding to go back home. This was a frustrating experience for our honeymoon. Requested refund and we’re denied. This was over all a very frustrating honeymoon for us.
Tanya I.
2023 年 6 月に 4 泊滞在