While, the home is beautiful to look at it needs some TLC. The king bed mattress is so soft our backs ached. The reason for the "do not turn down the refrigerator" is due to them not cleaning the coils underneath, those should be cleaned every 6 months, then your appliance will work as intended. We had an issue with the amount of flies infesting the property upon arrival, I guess having 2 fly swatters on hand should have been a clue, we killed over 50. It takes forever to cool the place down, granted it was almost 100 degrees upon our arrival. Again, a little TLC would be helpful. If I wanted to rent a hotel I would have, the little bottles they left us to use left me with a feeling I was in a hotel. Plus the towels are Amazon Basics and white, just like a hotel. We finally discovered 2 extra coffee cups right before we left, there were 3 in the cabinet near the coffee maker so we had to wash them every day. It doesn't matter if they match, just have enough on hand for the people to use during their stay.