Holbox Ferry

Where do I begin. When I arrived for checking the power was out but the receptionist failed to let me know and let me walk into hot dark room. They gave me an interim room which was such a downgrade compared to the SUITE that I had. They kept saying sorry for the inconvenience but I paid good money for the room I selected so I figured they would upgrade instead of downgrade. I spent my entire first day going back and forth with concierge trying to get better accommodations. They eventually upgraded me to a master suite and there were ants EVERYWHERE, the water was brown and I saw 2 roaches on my room!!! There were water leaks all over the hotel and I was borderline harassed every single day to go to a timeshare presentation. The best thing about the whole experience was the food and entertainment. Although I have a million and one issues, the staff was very friendly, the beach view was amazing and the spa was nice. Overall, I would not recommend.

The hotel is new and immaculate. We were treated like royalty. Foods were fantastic. The Gem of Cancun!

Excellent