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Ambassador Saigon Hotel

3.5 star property
Travelers can enjoy authentic Vietnamese cuisine at the hotel restaurant or venture out to experience the bustling nightlife of Pham Ngu Lao and Bui Vien streets

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Ambassador Saigon Hotel offers a peaceful escape in central Ho Chi Minh City near Ben Thanh Market. Start your day with a breakfast buffet at Sky Restaurant, relax with spa treatments, and enjoy attentive staff, complimentary in-room WiFi, and luggage storage to feel at home.

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
  • Bar

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Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
Only registered guests are allowed in the guestrooms

Frequently asked questions

Is Ambassador Saigon Hotel pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Ambassador Saigon Hotel?

Check-in begins at 2 PM.

What time is check-out at Ambassador Saigon Hotel?

Check-out is at noon.

Does Ambassador Saigon Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs at scheduled times. A per person, one way fee applies.

Where is Ambassador Saigon Hotel located?

Located in District 1, this hotel is within a 10-minute walk of Tao Dan Park and Pham Ngu Lao Street. Ben Thanh Market and Bui Vien Walking Street are also within 15 minutes. Ben Thanh Station is 12 minutes by foot and Opera House Station is 19 minutes.

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Reviews

Reviews

7.6

Good

8.2

Cleanliness

7.8

Location

8.4

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 49 out of 259 reviews
Rating 8 - Good. 130 out of 259 reviews
Rating 6 - Okay. 55 out of 259 reviews
Rating 4 - Poor. 18 out of 259 reviews
Rating 2 - Terrible. 7 out of 259 reviews

Reviews

Verified

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities

3.5성급은 아닌 것 같아요

가격대비 조금 아깝다는 생각이 드는 곳.. 청소도 안되어있어서 여기갔다 저기갔다 했다는..
Verified

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bueno para relajarse

Excelente hotel, el desayuno sustancioso y la atencion del personal muy bueno
Verified

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen servicio

Muy buen hotel todos muy amables y preocupados el entorno muy bueno movilización muy buena
Verified

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

fruher super.....jetzt pfui

ich kenne dieses hotel von frueher, darum habe ich es wieder gebucht und leider auch bezahlt.sonst waehre ich gleich in ein anderes hotel gegangen. Im hotel hat es ein management.wechsel gegeben.Alles ist wirklich schlimm.Fruehstuck absolut nichts richtiges fuer diese preisklasse(frueher gutes Buffet).AC funktioniert nicht,kein heisses Wasser(auch nach 20 minuten) in der Dusche,Internet funktioniert meistens nicht. die antwort bei reklamation war,ab naechster woche funktioniert alles wieder. das hotel hatte zu meinem zeitpunkt nur ganz wenige gaeste,frueher war es immer sehr gut belegt.
Verified

6/10 Okay

Wayland

Deluxe Room is not 32 m2, is 21 m2

I booked the Deluxe Room on Hotels.com listed as 32 m2. Upon arrival, they tried to downgrade me to a Superior Room without telling me, but I caught that before I went up to the room. They then escorted me up to the Deluxe Room, but it was only 21 m2. A far cry from the 32 m2 room that I booked. I pointed that out and they upgraded me to their Senior Deluxe Room that measures 30 m2. That's big enough for me. The wifi password they gave me, "familyinn" did not work, but I just hardwired to the hallway router instead to go online. There's coffee and tea making facilities in the room.
Verified

8/10 Good

mike

Liked: Cleanliness, staff & service, room comfort

Close proximity

The hotel was close to everything we needed and the reception (booking) staff were extremely helpful, booking tours, changing money, organising taxis etc. the breakfasts were first rate and varied.
Verified

6/10 Okay

SOONIL

So so

So so
Verified

8/10 Good

iNDY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staffs on front desk are always helpful. Room very clean with average speed wifi. Breakfast are good, lot of choices.
Verified

4/10 Poor

Alfonso

Liked: Cleanliness
Disliked: Property conditions & facilities

Sorely outdated, but clean and comfortable

Stayed at the Family Inn Saigon for a quick work trip. I wanted to stay away from the Ben Thanh shopping area so this looked a decent location and value for the money. My room was sorely outdated, the television emitted a high pitch frequency, and the lighting was abysmal. Breakfast was OK and the bed was OK as well. Don't expect anything fantastic here but it's also perfectly fine if you just need a place to sleep and is clean and functional.
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Family Inn saigon

This hotel is close to attractions, we stayed in the business room two queen size beds. Rooms were clean, but ceiling badly needs a fresh coat of paint. the TV is ancient. CRT type. the breakfast was decent. The only good thing about this hotel are friendly staff, they were very helpful. Is a decent place to stay, but my next visit would like to try other hotels nearby.
Verified

2/10 Terrible

jackie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

bad hotel

Very bad experience on this hotel, the staff are horrible, avoid to pay for extras changed please do not stay here .
Verified

2/10 Terrible

K

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible experience on this hotel

1- the staff is horrible, not helpful. 2- the room is not comfortable, the bed like a piece of wood . 3- if you don't want to get a rib off for extra charge then don't stay here . 4- I'm never preferred anyone to this hotel .
Verified

6/10 Okay

Katie

Disliked: Cleanliness, staff & service, room comfort

Would not recommended to others. Switch and bait !

The 1st day I came to check in to the hotel I had a hard time. I showed and told the front office staff that I've booked a business room (double bed room for up to 4 people max). The lady kept insisting that I booked for 1 people. We argued and then she said she was going to upgrade me to a room and that only 3 people are allowed to check in, even if the room allows 4 people. The next day the same lady called and said only one person are allowed to eat breakfast for free the other two guest have to pay for their meal. I said that is insane, I booked a room for 4 people then all 4 people should be entitled for free breakfast. They kept repeating the same thing that only 1 person are allowed to eat, because the lose profit to the room that I'm staying. The Vietnamese people don't hold their standards, therefore I did not enjoy my stay here!! It's a bait and switch hotel. Never will stay here nor recommended others to stay here again. I travel to countries and in the states a lot never have I encountered the ordeal. there at the hotel. I did not enjoy my stay here!! It's a bait and switch hotel. Never will stay here nor recommended others to stay here again. I travel to countries and in the states a lot never have I encountered the ordeal. there at the hotel.
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Good

Light in room was dark, not good for report making on business trip. Other, for servise was good and staff were kind enough. At restaurant, staff want to take back our dishes which become empty during the eating period (Not finish eating), it was not good for me but almost common for many hotels.( Maybe I should accept.)
Verified

6/10 Okay

JEONGHO

Liked: Cleanliness
Disliked: Room comfort

트윈룸 not good...

트윈베드 룸으로 예약했으나, 더블베드 하나 간이메트리스로 침대를 하나 더 만들어 주었더군요.. 2틀 내내 잠자리가 너무 불편 했습니다
Verified

6/10 Okay

soccer boy

観光ど真ん中では無いけど…

逆に割と過ごしやすいホテルです。 バックパッカー街には徒歩圏ですが他の地区を観光するにはかなり歩きます。行きは徒歩で帰りはタクシーなど使う工夫が必要。部屋はまぁまぁ清潔かと。日本語話せるスタッフはいません。英語は何とか通じます。
Verified

8/10 Good

won

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location in the City.
Verified

8/10 Good

won

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

best location in city.

all in in the city are walking distance.
Verified

6/10 Okay

ニイロ

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

サイゴン市内徒歩散策向き

スケきょジュールの組立ミスで一日ホテル無し日が生じた為、急遽予約を入れたホテルで、滞在は初めて。前日までのホテルに近い所偶然にチョイスしたもの。
Verified

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great district 1 Hotel for a mid-range budget

We stayed here as a family of four, and had two of the standard rooms. We were surprised by how fantastic this hotel was for the money. The rooms were spotless, and there was a constant stream of cleaners cleaning everything from the lobby to the restaurant. Although the rooms weren't overly modern, they weren't dated either. There was heaps of hot water, and a cheap mini-bar. The breakfast each morning was really good, and the staff kept the dishes filled, and kept on clearing plates from our table with a smile. After a couple of days, the lady at the egg-station knew our orders, and brought them to us, after we had sat down each morning We booked a number of tours through the front desk, and they were pretty reasonable, and of much better quality than a tour we had booked at a travel agents out on the street. Overall highly recommended and would happily stay there again
Verified

6/10 Okay

Taro

Liked: Staff & service

コスパは十二分に良いと思います。

コスト・パフォーマンスは素晴らしい。朝食も生野菜あり、卵料理依頼可能で、無料にしては十二分に良い。隣室の水音などがうるさかったり、シャワーの湯が出にくいときがある、鍵は昔ながらの鍵で面倒、エレベータがすごく遅い（おかげで健康のために階段を使えたのでOK)などの良くない面はあるが、価格と朝食は、それら不具合を補っていると私は思う。
Verified

8/10 Good

JUST A HOTEL

Liked: Staff & service, room comfort

Good Location

Not too bad, break first fine but I do not regcomments that you should eat break first before leaving the hotel because foods are smell very strong on your clothing. However services are very nice and friendly.
Verified

6/10 Okay

Momosuke

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

残念なルームキーピング

バスタブの作りが悪く、シャワーだけで床が水浸しになった。バスマットはびしょ濡れ、フェイスタオルを重ねて使用したところ、翌日にはタオルがない。ダブルルームのためもう一枚のタオルを使用したが、チェックアウト時に１枚足りないと指摘される始末。チップもやったのに！
Verified

6/10 Okay

Hoang-Minh

Disliked: Property conditions & facilities

Durchschnittlich, aber teuer.

Fürden aktuellen Stand des Hotels,ist der Preis überteuert. Die Infrastuktur des Hotels ist alt z.T. unsauber. DasFrüstück ist übersichtlich und einfach.
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable Stay

We booked the Superior Room and got a beautiful room but with no window. The Manager on duty was kind enough to change our room for a window. We decided to have a late check-out by paying $20 for 5 extra hours. The room was beautiful well maintained bright and clean. The 2 double beds were soft and comfortable. AC worked well. The toilet and bath/shower was good with hot water. However, the bath-tub was unusable as there was no plug to hold the water. Breakfast was okay. Surrounding was not bad.