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"Excellent !"

"Unfortunately, what was meant to be a relaxing vacation turned into a deeply unpleasant and distressing experience. First and most concerning, I became ill after consuming food at the resort. I experienced severe nausea and repeated vomiting, which significantly impacted my ability to enjoy the trip and required me to remain confined to my room for extended periods. This raises serious concerns about the food safety standards at the property. Additionally, the condition of the room was unacceptable. I encountered cockroaches inside the room, including near sleeping and bathroom areas. This is completely unacceptable for a resort of this category and price point, and it made the environment feel unsanitary and unsafe. Service issues further compounded the situation. Room service and housekeeping were not provided for two consecutive days, even after I made multiple requests at the front desk. During this time, garbage accumulated, and basic cleanliness was not maintained. Similarly, obtaining fresh towels was an ongoing struggle. Despite repeated requests, towels were either delayed significantly or not provided at all, leaving us without essential amenities. Another major issue was the reliability of basic utilities. The electricity would go out multiple times a day, including during the night. In a hot climate like Punta Cana, this made it extremely difficult to sleep without air conditioning or a fan. Waking up repeatedly due to heat and discomfort"

"THIS IS NOT A 5 STAR RESORT NO MATTER WHAT THEY ADVERTISE OR ASPIRE TO BE. THIS IS OUR 5th TIME STAYING AT THIS RESORT. Location: 5 stars - beautiful beach - the best part of the resort. Premium Level: 2 stars due to issues with rooms - Booked 2 rooms with request for adjacent rooms. Resort initially gave us rooms very far apart in separate buildings. After 2 days moved to the same building with 1 room on first floor and the second room directly above on the third floor. My adult daughters got eaten up by mosquitos in that first floor room on the first night in that room. They moved to our room on the 3rd floor for 2 nights. They then moved to a 3rd floor room 4 doors down from us for the remainder of the stay. The people at the premium level desk did not seem to care. They kept saying that since we booked with Expedia they could not give us adjacent rooms or compensate us for the loss of use of the 1st floor room. Housekeeping: 2 stars - Rooms are clean. However, they leave the sliding doors open while cleaning causing mosquitos to enter the room. In the public areas, they mop the floors with some oily cleaner. My daughter slipped on the stairs and was in pain for the rest of our stay. Rooms: 1 star - Rooms are in dire need of updating. We had issues with hair dryers, safes not working, air conditioning cutting off because the sliding doors were closed but not aligned with the door sensors. Public Spaces: I sank down in every chair I sat in. Restaurants: 3 stars"

"Todo bien, solo hay que ir temprano a los restaurantes especializados para cenar a tiempo."

"Viajar con más tiempo para disfrutar todas las áreas."

"Everyone of the servers and staff was amazing. We enjoyed each meal and event and daily service was top notch. "

"The Bar was very good, the food and the room where very comfy"