Overall, it was a great house. Spacious and we loved that every bedroom had its own bathroom. Short walk to the beach. Pool was nice. Our biggest complaint, 5 pm check in is very late in the day (other rentals in the area are usually 3 or 4). So by the time you unpack and put away groceries, it’s time for dinner, and just felt like we couldn’t take advantage of the beach that day. That extra hour or two really makes a difference. But what was most frustrating is we know no one else was staying in the house prior to our stay (it was showing as available on Vrbo), so there’s no reason the house couldn’t be ready earlier. And in fact, they messaged us that it was ready before 2 pm, but this rental company charges $150/hour for an “early” check in. Other companies will usually reach out and let you know when the house is ready for you early. It’s no skin off their back to let us in early and would help guests have more time to settle in and enjoy our stay, yet they would not without charging (very steeply I might add). Instead we were dragging our luggage all over the shelter cove shopping center (we did not rent cars and the people driving had not arrived yet) waiting for 5 pm. So just not good customer service compared to what we’ve experienced with other companies, and makes us less likely to book with them in the future. There was a visible layer of dust on top of one of the ceiling fans and dishes left in the dishwasher when we got there, but otherwise the house was great.