ハイランドオークスアッパー湖周辺のホテル

「The room and amenities within were excellent 」

「Staff friendly, bice location 」

「The lady who checked us in was excellent. Our room was on the 3rd floor. When I explained that my wife has trouble climbing stairs she got us a first floor room .」

「Kody working in the front was an absolute delight and the best part of our trip. He deserves a raise for the way he went above and beyond for my family! Mahalo Kody. 」

「There were insects all over the room. I think they were roaches, newly hatched. By the time we got back to the room it was late before we noticed the infestation. I let front desk and housekeeping know. I think they should reimburse us for the room. 」

「Clean」

「The room as clean and perfect for the time I needed it. Felt like home away from home」

「Love this hotel concept. Love it. Clean, efficient, conveniently furnished. Ideal for longer stays but even our overnight was outstanding. The check in process dimmed my immediate impression as the staff person was very impersonal and cold, unfriendly. But then the manager entered and he was kind and informative, helpful then and later. Overall, our review of the Apt is very favorable. Will stay again. 」

「The room was not clean, cob webs with live spiders in one of the corners of the room, dead bugs in the light covers, dirt all around the tub and in the bathroom. Pool is not heated even though it’s an indoor pool. Breakfast ended at 10. We started eating at 8:30. They just wouldn’t remake any of the eggs or anything so when they ran out they were just out. They would start packing food away at 9. We couldn’t get new towels for over 24 hours. Couldn’t get our room cleaned for over 24 hours. There...

「Kitchen was stocked. 」

「Bathroom could have been cleaner. Mold in the shower.」

「Clean Room & Kind Staff!」

「Everything was good. Nice location with things nearby. Breakfast was so so」

「If you value peace and privacy over aesthetics, this is a hidden gem. 」

「Courteous staff and clean room」

「Clean room relaxing quit 」

「Fine」

「I was very disappointed with our stay. The staff wa super nice but the breakfast was not up to the usual Home2Suites standard. If I had been able to eat a biscuit I might have broken a tooth. We went to breakfast around 8 so it shouldn’t have been “the last ones”. No waffles? Just disappointing. 」