Apartments in Highland Falls for Rent

"M"

"Great place! Thank you"

"BE CAREFUL* BE SAFE* Go somewhere else! During my stay, several staff members reported that the new management company is not paying them and that there is no longer an on-site manager. Therefore, I did not receive any services (room cleaning or bed change). Many long-term guests worked behind the counter, helped new guests, and cleaned the rooms. The credit card and personal information of guests are not safeguarded because long-stay guests were going in and out of the staff office and helping the housekeeping staff with cleaning rooms. "

"There was no one available at the front desk and there was a sign posted that said my reservation had been canceled and they apologize for any inconvenience. Since I arrived at about 9:15 p.m. I had no place to stay overnight and had to find another place. They had a telephone number for you to call if you arrived when the desk was closed however no one answered that phone. I ended up staying at another hotel 15 miles away."

"Great staff and great food"

"Found this place a couple of years ago. Try to stay here when I can. Location is good for avoiding NYC traffic congestion. "

"I've had such an awful experience with this hotel that I will never again stay at a building with "Fairfield" in the name. I booked this hotel in part because they had a pool, and did not see anything in the app about it only being open seasonally. When we arrived, we found out the pool was closed. We checked out without a half hour or so, but they would not refund our stay. I reached out to the manager, and she refused to refund the night because the hotel was fully booked. (Be that as it may, rooms were still available that night on the app). "

"Dirty faded walls in room. Served breakfast with mostly staff eating in there and server fingering the cutlery. OK options though. Parking convenient and bed comfy. "

"Have stayed here many times and it is always perfect! Much nicer and cleaner than upscale hotels I have traveled too. Staff is always the BEST! One of the cleanest hotels I stay at. Love this property!"