Hiester Lanes

Good location easy to find, Bar and restaurant opened frequently

We stayed at the Rittenhouse to celebrate our wedding anniversary in relaxing luxury. However, the hotel did not deliver. Our stay was "average" and did not offer any of the perks of staying at a 5-star hotel. The concierge was not available the entire stay which meant that the complimentary car service to our dinner outings was not available. Other issues contributing to an average score included: the room not having a remote control for the television, the coffee machine being unplugged with the outlet not easily accessible, broken wine glass was not replaced, and no turndown service. We were expecting much better customer service like a welcome card from the manager, a pastry (or some other welcome gift) in the room when we arrived or when we returned from a day/evening out, or other services that would set the Rittenhouse apart from other hotels with lower star ratings. We did like the location of the hotel. It was convenient to shopping, restaurants, and other amenities. Aside from our dinner reservations, we were able to walk to all of our destinations and enjoy the city.

The front desk manager Benjamin was extremely helpful, polite and delightful. The concierge was spot on with recommending a spa and his follow through impeccable. The cleaning staff were cordial and thorough. The engineer was swift and very capable of fixing our door lock which malfunctioned. The front desk women seemed very timid, cowed and unable to stretch beyond rules that they perceived as rigid.