2/10 (非常に不満)
William
家族旅行
2025 年 11 月 19 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
I found a live cockroach in the kitchen, the cleanliness of the unit was very poor, we didn’t trust that anything was clean, I found mouse droppings. We only used the refrigerator after we cleaned it. Other than that, we used nothing in the kitchen. The counter top mini oven still had a lot of crumbs from previous visits. I sent a text to the unit manager which included some pictures of what I found. His answer was very aggressive and in so many words called me a liar. He said he had seen the videos from his cleaner and indicated none of what I sent was believable. Two of the days we were there, the overnight temperature got down in the low 30’s. There were zero blankets in the unit. The text I sent to the manager was intended to be informative to let him know what we found. His aggressive response is the only reason you are reading this. To give him positive credit, he was very helpful the night we arrived. We had trouble getting in the door and he was very helpful and friendly. This was a very bad experience for my wife and I.
William
2025 年 11 月に 3 泊滞在