2/10 (非常に不満)
Amanvir
カップルで旅行, 家族旅行
2025 年 8 月 18 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Dar Yessine was one of the worst hotel experiences I’ve ever had. Unprofessional, rude, dismissive, incompetent, negligent, and disorganized from start to finish.
When we arrived, there was no one to open the door, leaving us stranded outside for hours. Half of our group was arriving later, but my group arrived at 7pm—hardly “early”—yet there was still no staff in sight. At the very least, one person should have been available to accommodate arrivals at a reasonable hour.
When we were finally let in, our rooms weren’t ready. In fact, they had been double-booked. To “fix” it, we were given different rooms, not the ones we’d paid a higher premium for—and we received no compensation.
The next day, housekeeping didn’t service our rooms. When we asked for fresh towels, staff flooded our room by leaving the bidet on, then blamed us. To make matters worse, the AC stopped working. Instead of moving us to a functioning room, they told us to share with someone else. Completely unacceptable.
After days of back-and-forth and consistently rude, unprofessional treatment, we had no choice but to relocate. Despite all of their mistakes, the hotel refused to issue a refund.
In short: avoid this place. It’s poorly run, disrespectful to guests, and utterly careless with service.
Amanvir
2025 年 8 月に 7 泊滞在