Heidipiste

I didnt experience housekeeping not sure why and unfortunately someone else got assigned my room whilst I was still in it which gave us both a shock. But staff quickly fixed the mistake reassured me and that was it. The only issue and fixed so quickly. Was done to a computer glitch so nothing to do with staff who were all lovely. Its also in a really handy location too. Close to old town key spots, close to the harbour and with cafes nearby and a short walk to the train station- I even felt safe walking at 3.30am it was that close. Would stay here again

Reception staff were a bit dismissive. I wish that all hotels appreciated older, solo, female travellers. We have money, no mortgages and, if made to feel welcome, we will spend our money IN the hotel - meals, room service etc. My room was the furthest it could be from Reception. It was a nice room but I know it was not the best single room I could have been given. Therefore, it was not value for money. And would not bring me back. As a contrast, in both the Four Seasons in Vienna (for a similar price), I was treated extremely well and will stay there again. And, likewise, in a four star hotel in Slovenia, I was made VERY welcome - therefore had room service one night and ate in their restaurant the next night, and bought champagne in their bar.

Location is literally perfect, room was second floor with zero noise from streets, spotless and absolutely luxurious. The vip access included a bottle of prosecco and the lobby staff was incredibly nice. During this trip i visited 4 countries in EU and this hotel was hands down the best. I will be going back.