Terrible Location - I booked the hotel thinking its a wildlife resort, after looking at the pictures and description on hotels website... but this is a hotel located near the river the Jungle is far from the hotel location
Rooms - Hotel rooms are very very small and does not offer amenities or any specific service when compared to the high price they charged for the room, its a very very average budget category property charging rates of a luxury hotel or a 5 star, just exploit the customers as there are not many options in this location. Very very bad product does not deserve the price they charge
Rules at the hotel - BF, Lunch timings are 2 hours each, pre and post these timings as per the staff only Sandwiches or pizza will be served and since the hotel is in a remote location you will not have any other option to eat
Food Quality - They charged price of a 5 star resort approx Rs. 1000 for a pizza and served a Pizza made on Pizza Base bought from a cheap local grocery store, cheap processed cheese and tomato ketchup - even a road side stall will do a better quality product as compared to their food
Staff - The Sales Head of The Serai Group is very very rude and ill mannered person, we made a request and he started shouting on my wife
Book only if you have money to waste
Shivani
2022 年 8 月に 2 泊滞在
10/10 (非常に良い)
adithya
カップルで旅行
2022 年 1 月 30 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing property amidst nature. The staff are very helpful and friendly. Special call-out to the Property Manager Salim and also Lohit from the restaurant
adithya
2022 年 1 月に 3 泊滞在
10/10 (非常に良い)
Madhuri
家族旅行, グループ旅行
2021 年 12 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Madhuri
2021 年 12 月に 1 泊滞在
8/10 (良い)
Rituparna
家族旅行
2021 年 4 月 5 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
This was our first break after lockdown and we couldnt have chosen a better place. We felt comforted and safe at the same time. Will go back soon.
Rituparna
2020 年 10 月に 2 泊滞在
8/10 (良い)
宿泊されたお客様
家族旅行
2020 年 12 月 24 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Place is good...rooms are a bit small but cozy and clean....Staff is courteous
宿泊されたお客様
2020 年 12 月に 3 泊滞在
4/10 (不満)
Joachim
2020 年 11 月 18 日
良かった点 : 清潔度
気になった点 : スタッフとサービス、客室の快適度
no gym, no pool no telling ahead
There was no pool and no gym due to covid, but no price reduction for this and no telling ahead of this. We were being told to get a boat drive as recompense and this we had to pay with 1800 per person in the boat and it was not free as expected. Don`t expect any extra treat there, they want your money. They are nice but don´t offer much, nice place but no costomer friendlyness if you ask for what is offered on the website and they dont have it. Sorry guys, that was we remember..
Joachim
2020 年 11 月に 3 泊滞在
10/10 (非常に良い)
宿泊されたお客様
家族旅行
2020 年 3 月 18 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Must visit for its amazing riverside views, safaris and excellent hospitality