ヘイワードの高級ホテル

「綺麗、設備充実、スタッフが親切」

「Disappointed in the room. The door was damaged on the hinge side and when we arrived the door could be pushed open without the key card. We had to make sure the door was closed securely each time we opened and closed it. We stayed 3 nights. The second day I asked the maid in the hallway to clean our room and bring towels and toilet paper. We were gone all day at a celebration of life and returned to our hotel exhausted. Our room was not cleaned. Our trash cans were full, we needed towels and...

「Good」

「静かな場所にあり治安も悪くないです。 コーヒーが無料で提供されています。必要最低限のものが揃っていますので使い勝手がいいと思います。 冷蔵庫はありませんので、地下のアイスマシンでバケツに入れて代用することになります。」

「Front desk and guest service staff were unfriendly and upon coming to the reception desk for check-in, they were looking down at the computer and were not happy to assist, even one of the staff said she was sending a message to her dentist...the guest service staff was just so rude. I regret that I made the booking with Kimpton as never had a such experience at any other hotels I stayed in the past 30 years and even it became a negative impression of San Francisco..」