4/10 (不満)
Ray&Liz、Auckland, NZ
カップルで旅行
2020 年 10 月 8 日
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The property is set in a very quiet and peaceful location with beautiful gardens. The owner clearly spends time and effort on the grounds however, we were disappointed by the lack of privacy in our room, it being directly adjacent to the breakfast room with all the accompanying intrusive noise.We were warned the previous evening by the proprietor that this was likely altho we did not realise it would be quite so loud. We were informed breakfast would be between 8-9am but the noise started at 7.30 am with no respite. When we made our concerns known to the owner she had the temerity to ask what time we retired and perhaps we might have 'gone to bed' earlier. To add injury to insult we were informed that perhaps it might have been better had we risen earlier. We were offered a refund for our second night which we accepted but all costs were deducted. When we asked about any warning to guests re the noise, the proprietor informed us that this issue was highlighted on the web site. We have been unable to find any trace of this notification.
Ray&Liz
2020 年 10 月に 2 泊滞在
