① チェックインもスムーズで、英語も通じるので問題ありません。
② 部屋は清潔ですしバスタブ、シャワーも十分熱いお湯がでます。
③ 朝食のレストランには洋食、和食、中華とすべて揃っていてどれもおいしいです。
④ チェックアウトもスムーズです。
Tosi
2017 年 12 月に 2 泊滞在
2/10 (非常に不満)
Yiming
家族旅行
2023 年 9 月 14 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The room is not clean at all. Water tap is broken. It is not worth the price
Yiming
2023 年 9 月に 3 泊滞在
8/10 (良い)
Malcolm
2023 年 1 月 2 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Location on Map is Misleading!
The Hotels.com map showed this hotel on Songbei Blvd just north across the river from the Snow and Ice Festival. This is false. The hotel is several kilometers to the northwest of that location and not at all convenient to the festival grounds. Otherwise, the hotel facility is good, and the staff was responsive to my requests (even with my limited Mandarin).
Malcolm
2022 年 12 月に 2 泊滞在
8/10 (良い)
Damon Stanley
2021 年 7 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great hotel at Harbin
Very nice and comfy hotel, and helpful for my desk staff.
Damon Stanley
2021 年 7 月に 1 泊滞在
8/10 (良い)
Yen Lyn
家族旅行
2020 年 1 月 1 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Nice hotel but service can be improved
Service is quite slow because they were short staffed. But considering the peak festive season they should have planned for more as the hotel was fully booked. Ordered for extra blankets and pillows but didn’t come though we waited till mid night. So we had to ask them to make sure they deliver it the next day as the room was quite cold though we have adjusted it to the max.
In room dining was slow as well and had missing and wrong items brought. We had to tell them that there were missing items from the set and was eventually reluctantly topped up.
Yen Lyn
2019 年 12 月に 4 泊滞在
8/10 (良い)
Lee Woei
家族旅行
2019 年 12 月 23 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Relatively fine but need to improve catering staff
Everything is pretty Ok except some of the rooms tend to be lingering cigarette smells even though I had requested smoke free rooms.
Lee Woei
2019 年 12 月に 2 泊滞在
10/10 (非常に良い)
John
2019 年 2 月 14 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great stay
Very nice and helpful staff.
John
2019 年 2 月に 1 泊滞在
10/10 (非常に良い)
J S
2019 年 2 月 8 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ENtirely Satisfactory Stay
Despite poor reviews by others we found the hotel to be entirely satisfactory in all respects. We had a suite on the 22nd floor which was very comfortable. The service in the Club Lounge was excellent and the dinner and breakfast buffets were pretty good. Main drawback is that the hotel is some distance from the main attractions of Harbin but taxis are cheap and readily available.