Dear keiichi, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Somerset West Point. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!Kindest Regards Parleen KaurGeneral Manager

Dear Tadanobu, Thank you for the lovely rating! We look forward to welcoming you back to Somerset West Point in the near future. Kind RegardsParleen KaurGeneral Manager

Dear Yasuhisa, Thank you for the lovely rating! We look forward to welcoming you back to Somerset West Point in the near future. Kind RegardsParleen KaurGeneral Manager

Dear Hideo,Thank you for the lovely review! Our goal is always to exceed your expectations! We look forward to welcoming you back to Somerset West Point soon. Kind RegardsParleen KaurGeneral Manager

Dear Tomoyuki, Thank you for always choosing to stay at Somerset West Point when you are in Hanoi and taking the time to share your stay experience with us. It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Kindest RegardsParleen KaurGeneral Manager

Dear Takuya,We look forward to welcoming you back to Somerset West Point in the near future. Kind RegardsParleen KaurGeneral Manager

Dear Rie, Thank you so much for your review of Somerset West Point Hanoi! We trust you had a comfortable stay with us. I would like to personally thank you for the review and recommendation at the highest level of your recent stay with us! Your valuable feedback let us know how we're doing and truly does make a difference. I’m thrilled that you had such a wonderful experience. Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Warmest Regards Parleen Kaur General Manager

Dear Valued Customer,Thank you for the lovely rating! We look forward to welcoming you back to Somerset West Point Hanoi in the near future. Kind RegardsLy TranOperations Manager.

Dear Tomoyuki san,Thank you for taking the time to share your stay experience at Somerset West Point Hanoi! We are happy to have met your expectations in service and quality standards, though there seems to be some areas in need of improvements.Regarding the reply to your requirement, we learn from your feedback then we will improve our service better. We inform to the team to check and find the solution to improve it immediately.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Should you require any further assistance, please email us at this address. We will be glad to assist you. Yours Sincerely,Ly Tran (Mrs.)Operations Manager.

Dear Sir/Madam, Thank you for your positive feedback. We truly appreciate it. Have a great day ahead! Best Regards.

Dear Sir/ Madam, Thank you for choosing to stay with us at Somerset West Point and for taking the time to share this lovely review on Expedia. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good products and services. Your endorsement means a lot to us and we look forward to welcoming you back in the not so distant future.

Dear Mr/ Ms Osam, It is always our highest priority to us to ensure that our guests and customers leave the property happy and satisfied at all times. Thus, we sincerely regret that the facility we provided has not met your expectations. I have noted your observations and recommendations for improvements to the dryer. Please be assured that I will coordinate the plans for these enhancements with the Engineering department. Once again, we are truly sorry that we had failed to meet your expectations. From all of us at Somerset West Point Hanoi, we hope to welcome you again, giving us another opportunity to serve you better. Best Regards, Nguyen My- Guest Service Manager.

Dear Valued Guest, Thank you for your gracious compliments about our team and the property. It was our greatest pleasure to take care of you while you were in Hanoi. Take good care of yourself and we certainly look forward to welcoming you back to Somerset West Point your home in Hanoi! Best Regards. Nguyen My - Guest Service Manager.

Dear Valued Guest, Thank you for selecting us as your preferred accommodation choice for your trip. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good products and services. It will be our pleasure to welcome you back again when you next visit Hanoi. Best Regards. Nguyen My- Guest Service Manager.

Thank you for taking the time to write such a brilliant review for us following your recent visit at Somerset West Point! It is truly wonderful to read that you had such an enjoyable experience with us and I am delighted to know that you enjoyed the many positive elements of your stay with us; from our convenient location with close access to many amenities nearby, to the cleanliness of your apartment and our facilities like the swimming pool. Nothing would make us happier than to welcome you back for another stay in the near future. Warm regards, Grace Gan Operations Manager

Thank you so much for the detailed review of Somerset West Point. It is wonderful to read that you had an enjoyable experience during your stay with us. I also glad that you had the opportunity to use our facilities. If your travels bring you back to Hanoi in the future, we hope to welcome you back for another memorable stay with us. Warm regards, Grace Gan Operations Manager

Dear Resident, Thank you for your feedback which will be shared with the team at Somerset West Point. It is always encouraging for us to learn that our valuable residents like you are satisfied with our service. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again at Somerset West Point. Phuong Hoa Dellena VU - Guest Service Manager

Dear Valued Resident, Thank you very much for your feedback. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Somerset West Point Hanoi, we look forward to welcoming you again at any one of our serviced residences. Your sincerely, Phuong Hoa Dellena Vu - Guest Service Manager

Dear シコマル -san, It was a great pleasure having you stay at Somerset West Point Hanoi. Thank you for sharing your feedback about your stay experience with us on 31 March 2018. Your heartfelt words will be share with the General Manager of Somerset West Point and his team. Your review and compliments inspire us to continually provide and improve the level of service that residents have come to expect. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at any one of our serviced residences. At your service, Phuong Hoa Dellena VU - Guest Service Manager

Dear Valued Resident, Thank you for your feedback. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. From all of us at Somerset West Point, we look forward to welcoming you again.

Dear Colin, Thank you for the lovely review! Our goal is always to exceed your expectations! We look forward to welcoming you back to Somerset West Point soon. Kind RegardsParleen KaurGeneral Manager

Dear Lee, Thank you for taking a moment to share your experience at Somerset West Point! We are so pleased to hear you found our service to your liking, as we are committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.Kindest RegardsParleen KaurGeneral Manager

Dear Kuanchih, Thank you for the lovely rating! We look forward to welcoming you back to Somerset West Point in the near future. Kind RegardsParleen KaurGeneral Manager

Dear Siu Yeung, Thank you so much for your review of Somerset West Point. We trust you had a comfortable stay with us. I would like to personally thank you for the review and recommendation at the highest level of your recent stay with us! Your valuable feedback let us know how we're doing and truly does make a difference. I’m thrilled that you had such a wonderful experience. Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Warmest Regards Parleen Kaur General Manager

Dear David, Thank you for the lovely review! Our goal is always to exceed your expectations! We look forward to welcoming you back to Somerset West Point soon. Kind RegardsParleen KaurGeneral Manager

Dear Ming Feng, Thank you for the lovely review! Our goal is always to exceed your expectations! We look forward to welcoming you back to Somerset West Point soon. Kind RegardsParleen KaurGeneral Manager

Dear Uwe, Thank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Somerset West Point! Your kind words will be shared with Chris, as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you once again for choosing to stay with us and we look forward to having you back soon.Kindest RegardsParleen Kaur General Manager

Dear Natasha, Thank you so much for your review of Somerset West Point.I would like to personally thank you for the review and recommendation at the highest level of your recent stay with us! Your valuable feedback let us know how we're doing and truly does make a difference. I’m thrilled that you had such a wonderful experience. Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Warmest Regards Parleen Kaur General Manager

Dear Adriana, Thank you for the lovely review! Our goal is always to exceed your expectations! We look forward to welcoming you back to Somerset West Point soon. Kindest RegardsParleen KaurGeneral Manager

Dear Jaeho, Thank you for the lovely rating! We look forward to welcoming you back to Somerset West Point in the near future. Kind RegardsParleen KaurGeneral Manager

Dear Yongwook, Thank you for taking a moment to share your experience at Somerset West Point. We are so pleased to hear you found our service to your liking, as we are committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon at Somerset West Point Hanoi!Sincerely YoursParleen KaurGeneral Manager

Dear Mr. Trung,Thank you for your kind review!It brings us great joy to learn that you had a wonderful stay experience with us, and we appreciate the time you took to compliment for our dedicated services.Once again, thank you for your valued patronage. From all of us at Somerset West Point Hanoi, we look forward to welcoming you again at our property in the near future.With Kindest Regards,Ly TranOperations Manager.

Dear Ms. Andrea,Thank you so much for helping us become the number one brand in the hearts of our customers. And I truly appreciated your feeling stay home from home. We could not have achieved this success without you as our customer.Your satisfaction is our number one concern, and we promise to always be reliable.I am looking forward to welcoming you in the near future and I am very happy to assist you.Have a Great Day ahead.With Warm Regards,

Dear Ms. Yen Yuin,Thank you for taking the time to share your stay experience at Somerset West Point Hanoi!We are happy to have met your expectations in service and quality standards.Your feedback is important to us as it helps us to make improvements to enhance our guests’ overall stay experience at our property.Receiving such feedback from our resident motivates us to further improve our commitment to delivering good service.Yours Sincerely,

Dear Mr/s Yin Chieh,Thank you for your kind review!It brings us great joy to learn that you had a wonderful stay experience with us, and we appreciate the time you took to compliment our colleagues for their dedicated services.Once again, thank you for your valued patronage. From all of us at Somerset West Point Hanoi, we look forward to welcoming you again at any one of our serviced residences.Yours SIncerely,Ms. Tran Thi An Ly Operations Manager

Dear Mr. Hsiao-Fang,Thank you very much for the fabulous comment and we look forward to welcoming you back soon.Warm regards,Mitchell - Senior Guest Service Supervisor

Dear Mr. Hyunjin, Thank you very much for choosing our property during your business in Hanoi. We appreciate it. We hope to welcome you back our property soonest. Best Regards.

Dear Sir/ Madam,Thank you very much for your good comment. We appreciate very much. Best Regards.

Dear Ms/Mr. Chi, Thank you for taking the time to write such a brilliant review for us following your recent visit at Somerset West Point. It is always a pleasure when our guests have delightful and memorable experiences with us and I am especially pleased to read that you had a wonderful visit. From all of us at Somerset West Point Hanoi, thank you for your valued patronage and we look forward to welcoming you again at any one of our serviced residences.

Dear Sir/ Madam, Thank you for your positive feedback. We truly appreciate it. Have a great day ahead! Best Regards.

Dear Christine, Thank you for your positive feedback. We truly appreciate it. Have a great day ahead! Best Regards.

Dear Sir/Madam, Thank you so much for sharing the experience of your recent visit to Somerset West Point. Please accept our sincere apology for the inconvenience caused to you during your stay with us. As we are keen to make improvements to enhance our residents’ overall stay, would you be able to share more detailed feedback about which areas failed to meet your expectations? Once again, we apologize for the disappointment of your stay with us. From all of us at Somerset West Point Hanoi, we hope to welcome you again, giving us another opportunity to serve you better. Best Regards.

Dear Sir/ Madam, I am terribly sorry that we had failed to meet your expectations and the less than stellar experience. As we are keen to make improvements to enhance our residents’ overall stay, would you be able to share more detailed feedback about which areas failed to meet your expectations? Once again, we are truly sorry that we had failed to meet your expectations. From all of us at Somerset West Point Hanoi, we hope to welcome you again, giving us another opportunity to serve you better. Best Regards.

Dear Sir/ Madam, • Thank you for selecting us as your preferred accommodation choice for your trip. Thank you for your positive feedback. We truly appreciate it. Have a great day ahead! Best Regards.

Dear Sir/ Madam, I am terribly sorry that we had failed to meet your expectations and the less than stellar experience. As we are keen to make improvements to enhance our residents’ overall stay, would you be able to share more detailed feedback about which areas failed to meet your expectations? Once again, we are truly sorry that we had failed to meet your expectations. From all of us at Somerset West Point Hanoi, we hope to welcome you again, giving us another opportunity to serve you better. Best Regards.

Dear Sir/ Madam, I am terribly sorry that we had failed to meet your expectations and the less than stellar experience. As we are keen to make improvements to enhance our residents’ overall stay, would you be able to share more detailed feedback about which areas failed to meet your expectations? Once again, we are truly sorry that we had failed to meet your expectations. From all of us at Somerset West Point Hanoi, we hope to welcome you again, giving us another opportunity to serve you better. Best Regards.

Dear Wilson, Thank you for your positive feedback. We truly appreciate it. Have a great day ahead! Best Regards.

Dear Sir/ Madam, Thank you for your positive feedback. We truly appreciate it. Have a great day ahead! Best Regards.