Is Maro Hotel pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Maro Hotel?

Check-in begins at 2:00 PM. Late check-in is available during limited hours.

Does Maro Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 470000 per vehicle applies.

Where is Maro Hotel located?

Located in Old Quarter, this hotel is within a 5-minute walk of Ha Noi Gallery, Hoan Kiem Lake, and Hanoi Old Town Night Market. St. Joseph's Cathedral of Hanoi and Hanoi Opera House are also within 15 minutes. Hanoi Long Bien Station is 14 minutes by foot and Hanoi Railway Station is 20 minutes.

Maro Hotel Reviews, Deals & Photos 2025

10/10 Excellent

Andrea

Jan 9, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff is super friendly

Stayed 3 nights in Jan 2025

6/10 Okay

Daniel

Nov 8, 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Friendly staff and great location

Great and friendly staff. Location is spot on near to everything. Room could use a renovation as it was worn out. Cleaning could be more thoroughly done as I even found hair in the refrigerator.

Stayed 2 nights in Nov 2024

10/10 Excellent

CHEOL MIN

Oct 12, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10 days in Maro

I and my friend spent 10 days here and it was worth it. If you wanna travel Halong Bay, tell the front manager and he would friendly recommend you the best trip. Among everything, what's great about this hotel is the location :) nice restaurants, nice beer place, beautiful lake are just around. It would be very crowded and you gotta always keep an eye on bikes but, you can literally enjoy everything here. Have a nice trip !

Stayed 9 nights in Oct 2024

2/10 Terrible

romain

Nov 26, 2023

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Disgusting…never more !

Stayed 2 nights in Nov 2023

2/10 Terrible

Mari

Apr 7, 2025

Very dirty, cockroach

Don't go here! Very dirty room, generally not well cleaned. Hairs in the bathroom and living area. A big cockroach walked on the floor, at this point I left the hotel. I had booked 3 nights and they said they would refund me, but now they refuse. I left the hotel without sleeping there.

Stayed 3 nights in Mar 2025

8/10 Good

Verified traveler

Nov 28, 2024

Liked: Staff & service

방이 너무 작다. 가격대비 조금 부족.

Stayed 2 nights in Nov 2024

10/10 Excellent

Jan

Nov 27, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super zentral gelegen

Das Hotel hat eine tolle Lage. Das Personal ist sehr freundlich und hilfsbereit.

Stayed 2 nights in Nov 2024

10/10 Excellent

quang

Oct 19, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel is located in old quarter. It is within walkable distance to almost everything, everything if you enjoy walks. The room is comfortable and quiet, considering situated on a very busy street. I had many good sleeps even when traffic is horrendous outside. Staff is friendly and attentive. Also perhaps it is better to book ride to and from the airport with them? I paid over 500k viet dong for a one way trip from the airport to the hotel by taxi. When I booked the trip back with the hotel, it was only 300k. It is quite reasonable. I wish I had known before or the hotel had emailed and offered the service. Over all, it is a good hotel located in a very convenient location.

Stayed 4 nights in Oct 2024

10/10 Excellent

Frank

Aug 6, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Enjoyable

Very nice

Stayed 2 nights in Aug 2024

8/10 Good

Alban

Jul 15, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Notre séjour familial au Maro Hôtel

Hôtel très bien placé, l'hôtelier nous a donné une grande chambre famille sur cours sans aucun bruit, ce qui était parfait pour nous. Néanmoins, nus avions deux fenêtres sans lumière du jour. Nous conseillons vivement le Maro Hôtel.

Stayed 3 nights in Jul 2024

10/10 Excellent

Joni

Nov 12, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vaikka WC on huoneen ulkopuolella, niin ei se minua häirinnyt ja kumminkin on oma WC/Suihku👍 sijainti on loistava ja hiljainen huoneeseen, koska on muutaman satametriä vilkkaimmalta beerstreetiltä! Perus tornitalo yksi huone/kerros niin on ainakin rauhallinen

Stayed 1 night in Nov 2023

8/10 Good

Hirokazu

Nov 14, 2022

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

立地を優先して決めたのでそこについては良かったです。部屋は写真より古さを感じ清潔感は少し低いかな。チェックイン時に冷蔵庫の電源が入らなかったのですが、出掛けている間に交換してくれました。スタッフの対応は良いです。特に女性スタッフは翻訳アプリを使い一生懸命対応してくれました。空港送迎のタクシー手配等お世話になりました。また利用してもよいかと思います。

Stayed 3 nights in Nov 2022

6/10 Okay

CHONG POH

Dec 31, 2019

Liked: Cleanliness, room comfort

Disliked: Staff & service

Penalties for smoking in the toilet of the rooms

I have been penalty for 500,000 for smoking inside my rooms toilet. They should inform me about this regulation while checking in and not during checking out. Anyway I will not use this hotel anymore and will inform my friends and associates about this bad experience.

Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveler

Dec 26, 2019

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Room comfort

Nej, tyvärr.

Rummet var väsentligt mindre än vad bilderna visar. Ingen plats för två öppna resväskor. Ena sidan av sängen hade varken nattduksbord eller hylla att lägga saker på. Stenhård säng och enorm kudde. Jag tog en handduk till kudde. Frukosten hade inga pålägg förutom margarin och sylt. Utöver det, endast ägg, frukt, nudelsoppa. Fruktansvärt lyhört, och stojigt på morgnarna. Rekommenderas inte, trots mycket vänlig personal.

Stayed 5 nights in Dec 2019

10/10 Excellent

Tonnii

Oct 27, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

friendly staffs, great location very helpful if ask for opinion on where to shop or day trip advice can arrange airport transport which is very reasonably price. cleanliness is acceptable.

Stayed 4 nights in Oct 2019

6/10 Okay

Nestan

Aug 28, 2019

Liked: Staff & service

Super small rooms with no windows.

Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Jun 9, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I like the location , the hotel was clean and family room is bigger than I expected for a small hotel. Staff pretty awesome very helpful. What I didn’t like is they put a bowl of candy sweet on the front desk ,so my kid would love to take it each time we went down LOL 😁 just for a laugh! Thank you MARO !!!

Stayed 4 nights in May 2019

8/10 Good

hyekyung

Mar 8, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

갠츈갠츈핳...

룸크기는 작음 하지만 관광시설이 근처에있어서 여행하기 편함 (가격대비 룸은 상당히 작은편에 속함)

Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Feb 7, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location. Fantastic staff. Clean. Great and quick services such as laundry, shopping advice, etc. I'll definitely return there.

Stayed 2 nights in Jan 2019

10/10 Excellent

Christopher

Jan 8, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Hidden Gem in the Heart of Old Quarter

WOW! Wish we had booked this place on the front end of our trip in Hanoi! We only stumbled across it because the end of our trip our previous hotel was booked. Lucky for us! This place is situated perfectly in the Old Quarter with a close walk to everything. It's down the by lake plaza so off the main roads, which was nice since we didn't have to march through the crowded and noisy streets to get to this area. We booked the family room which did not face the road so it was very quiet. The room was quite large with a kitchenette and sitting area as well. Very comfortable for our family of three. I will go back here for sure if we visit Hanoi again in the future. The staff was friendly and helpful as well. Thank you Maro Hotel! We really enjoyed our stay with you.

Stayed 1 night in Dec 2018

2/10 Terrible

a12584

Jan 4, 2019

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities, room comfort

２泊しました。１泊目深夜着で、部屋に入ると暖房がつきませんでした。スタッフに言うと部屋に来てくれましたがスイッチがつかないと「寒くないからつかない」と言われたので気温9度でさむかったのですが仕方なくその日は過ごしました。もちろん寒すぎて一睡もできませんでした。しかし、次の日はロビーも朝食会場もしっかり暖房はついていました。私は寒い思いをして我慢したのにあまりに酷い対応だと思います。２日目にスタッフに再度暖房がつかない旨を言い、再度対応してもらいました。しかし、まだ暖房がつかない状態にもかかわらず何度も「ＯＫ！」と言って部屋を出ていこうとしたので、かなり食い下がってエアコンをどうにかする様にお願いしました。３０分ぐらいしてやっと着くようになりましたが、なんどもしつこい位言ったりしないと誠実な対応をしてもらえないし、嘘をつかれて放置されます。冬のハノイで暖房なしは相当つらいです。あと、対応の際、私のベッドの上にすわったり、裸足でのったりされてとてもいやでした。寝る場所に、裸足で乗るのは不潔だと思います。

Stayed 2 nights in Dec 2018

10/10 Excellent

Cheng Ming

Nov 22, 2018

The staff are friendly and helpful but the room a bit small.

Stayed 1 night in Nov 2018

10/10 Excellent

DANIEL

May 14, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

EXCELLENT location! 2 minute walk to Hoan Kiem Lake. The staff (notably: Maria, Eric, Robinson, and Monika) went above and beyond. ALWAYS so pleasant and helpful with any requests or problems. Even sending out someone to buy me some fruits at the market early morning because my bus pickup was so early before breakfast room was open. I stayed in Suite Room (facing busy and noisy street, but noise didn't bother me at all at night). Nice BIG room! Would 100% stay there again, such great location and incredible staff.

Stayed 4 nights in May 2018

8/10 Good

Atty, Bangkok, Thailang

Apr 26, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location, friendly staff

Second time here. Good location to walk around to many local and touristy spots. Good breakfast. Very friendly staff. Would stay there again.

Stayed 1 night in Apr 2018

10/10 Excellent

Verified traveler

Apr 10, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

房間..大致是乾淨的...但門邊有蜘蛛網. 床鋪中間已被睡凹. 空間..剛好二個行李箱打開就滿了.

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