Dear Koji,Thank you very much for your maximum rating our Hanoi Brilliant Hotel and Spa. We are delighted that you have enjoyed your stay here. Your score is worth than million words for our motivation to be better. Wish you all the best. Eira (Ms.)Customer Service Department

Dear FUTOSHI,Thank you very much for your kind review! We are delighted to hear that you had a wonderful stay with us and that you found our staff's hospitality to be exceptional.It's heartening to know that you enjoyed our delicious breakfast. We understand the hustle and bustle of city life in Hanoi and are glad that our young and cheerful staff were able to provide a warm and welcoming atmosphere for you.While we are a three-star facility, we are thrilled that you found our service and hospitality to be deserving of a higher recommendation. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay.Warm regards,Eira (Ms.)Customer Service Department

Dear Ryoichi,Thank you for your review! We are pleased to hear that you found our hotel to be clean, with kind staff, and conveniently located.Maintaining cleanliness is a top priority for us, and we are glad this aspect of your stay met your expectations. Our staff strives to provide friendly and helpful service to all our guests, and it's wonderful to know that you found them kind.We also take pride in our convenient location, making it easy for our guests to explore the area.We hope to have the pleasure of welcoming you back for another great stay in the future.Warm regards,EiraCustomer Service Department

Dear Kunio,Thank you for your review! We are pleased to hear that you found our hotel conveniently located near the old town, making it easy for sightseeing and dining.We strive to provide a convenient and comfortable stay for all our guests, and we are glad that our location added to the enjoyment of your visit.We hope to have the pleasure of welcoming you back for another great stay in the future.Warm regards,EiraCustomer Service Department

Dear Tatsuto,Thank you so much for sharing your impressions after your recent stay at Hanoi Brilliant Hotel & Spa. We highly appreciate your nice words about your fantastic experience. Achieving the needs of our guests and knowing they have enjoyed their stays are our greatest rewards. Thank you so much for all the sharings, which are very valuable for us to improve the service for the better!Once again thank you very much for choosing our hotel. We are looking forward to your next visit to Hanoi.Warm regards,Eira Customer Service Staff

Dear valued guest,Thank you so much for choosing to celebrate your special occasion with us and for taking the time to share your positive feedback. We are thrilled to hear that you had a memorable stay and that our staff was able to contribute to your happiness. It's wonderful to know that you enjoyed the breakfast options, with a choice of menu and a satisfying buffet selection. We appreciate your kind words about our convenient location and reasonable pricing. It's our goal to provide a comfortable and affordable stay for our guests.We look forward to the opportunity to welcome you back for another stay in the future!Best regards,EiraCustomer Service Staff

Dear Hiroshi,Thank you so much for taking the time to review us after your stay. It is our honor to receive your compliments about our room cleanliness and friendly staff. We are more than happy to know that you have had a great time with us. Your kind words and positive feedback mean a lot to us, as we strive to continuously improve and provide the best possible experience for our valued guests. I Wish you all the best!Best regards,EiraCustomer Service Staff

Dear Yoji, Thank you for staying with Hanoi Brilliant Hotel & Spa. We are glad to know that you have had a enjoyable stay with us. Your maximum score is the best motivation for us to keep up the great work. Hope that we will have a chance to welcoming you back in the near future. Best regards, Dante Hua. Customer Service Manager.

Dear Kazuya, Thank you very much for your maximum rating our Hanoi Brilliant Hotel and Spa. We glad that you have enjoyed your stay in Hanoi with us. Your scoring is the best motivation for our team to keep up the great work. Wish you all the best and hope to welcome you back in the near future. Best regards. Dante Hua Customer Service Manager

Dear Mako, Thank you very much for choosing our Hanoi Brilliant Hotel and Spa as your accommodation for this trip to Hanoi. We are very happy to know that our convenient location and clean room have met your expectations. Wish all the best to you. Best regards,Dante Hua, Customer Service Manager

Dear KAN, Thank you very much for your maximum rating our Hanoi Brilliant Hotel and Spa. We glad that you have enjoyed your stay in Hanoi with us. Your scoring is the best motivation for our team to keep up the great work. Wish you all the best and hope to welcome you back in the near future. Best regards.Dante Hua Customer Service Manager

Dear Kazuhiro,Thank you so much for rating Hanoi Brilliant Hotel & Spa on Expedia. It would be grateful if we know you experienced with us. Anyway, we kindly thank you for choosing us among many other choices and we look forward to welcoming you back soon! Best regards. Dante Hua. Customer Service Manager.

Dear Valued guest,Thank you very much for your maximum rating our Hanoi Brilliant Hotel and Spa. We glad that you have enjoyed your stay in Hanoi with us. Your scoring is the best motivation for our team to keep up the great work. Wish you all the best and hope to welcome you back in the near future. Best regards.Dante HuaCustomer Service Manager

Dear Yurie, Thank you very much for choosing our Hanoi Brilliant Hotel and Spa as your accommodation for this trip to Hanoi. We are very happy to know that our polite staff, convenient location and clean room have met your expectations. Wish all the best to you. Best regards,Dante HuaCustomer Service Manager

Dear Mr Jun, Thank you for taking time to review your stay at Hanoi Brilliant hotel & spa.We are thrilled to hear that your experience with us was truly exceptional. Your kind words and positive feedback mean a lot to us, as we strive to continuously improve and provide the best possible experience for our valued guests. We are grateful for all the feedback you have provided, as it allows us to gauge the quality of our service.We look forward to welcoming you back in the future, and we assure you that we will once again go above and beyond to exceed your expectations and create a memorable stay.Kind regards,Hanoi Brilliant team

Dear Kanako, Thank you for spending time to review your stay at Hanoi Brilliant hotel & spa.We are overjoyed to hear that your experience with us was truly exceptional. Your kind words and positive feedback mean a lot to us, as we strive to continuously improve and provide the best possible experience for our valued guests. We are grateful for all the feedback you have provided, as it allows us to gauge the quality of our service.We look forward to welcoming you back in the future, and we assure you that we will once again go above and beyond to exceed your expectations and create a memorable stay.Warmest regards,Hanoi Brilliant team

Dear Asami, Thank you so much for rating Hanoi Brilliant Hotel & Spa on Expedia. It would be grateful if we know you experienced with us. Anyway, we kindly thank you for choosing us among many other choices and we look forward to welcoming you back soon! Best regards. Dante Hua. Customer Service Manager.

Dear Toru,Thank you so much for sharing your impressions after your recent stay at Hanoi Brilliant Hotel & Spa.We highly appreciate your nice words about your fantastic experience. Achieving the needs of our guests and knowing they have enjoyed their stays are our greatest rewards. We are sorry to know that your experience with our AC was not so well. Thank you so much for all the sharings, which are very valuable for us to improve the service for the better!Once again thank you very much - we are looking forward to your next visit to Hanoi with your family.Warm regards,Lucy Customer Service TeamHanoi Brilliant Hotel & Spa

Dear Keisuke,Thank you so much for sharing your impressions after your recent stay at Hanoi Brilliant Hotel & Spa.We highly appreciate your nice words about your fantastic experience. Achieving the needs of our guests and knowing they have enjoyed their stays are our greatest rewards. We're deeply proud that our service was high - evaluated by you. We are really happy to hear that you left hotel with satisfaction! Thank you so much for all the sharings, which are very valuable for us to improve the service for the better!Once again thank you very much - we are looking forward to your next visit to Hanoi with your family.Warm regards,Lucy Customer Service TeamHanoi Brilliant Hotel & Spa

Dear Dongmin,Thank you so much for sharing your impressions after your recent stay at Hanoi Brilliant Hotel & Spa.We highly appreciate your nice words about your fantastic experience. Achieving the needs of our guests and knowing they have enjoyed their stays are our greatest rewards. We're deeply proud that our service was high - evaluated by you. We are really happy to hear that you left hotel with satisfaction! Thank you so much for all the sharings, which are very valuable for us to improve the service for the better!Once again thank you very much - we are looking forward to your next visit to Hanoi with your family.Warm regards,Lucy Customer Service TeamHanoi Brilliant Hotel & Spa

Dear Dongmin,Thank you so much for sharing your impressions after your recent stay at Hanoi Brilliant Hotel & Spa.We highly appreciate your nice words about your fantastic experience. Achieving the needs of our guests and knowing they have enjoyed their stays are our greatest rewards. We're deeply proud that our service was high - evaluated by you! We will take your feedback as an motivation to improve for the best service!Once again thank you very much - we are looking forward to your next visit to Hanoi with your family.Warm regards,Lucy Customer Service TeamHanoi Brilliant Hotel & Spa

Dear Kotaro,Thank you so much for sharing your impressions after your recent stay at Hanoi Brilliant Hotel & Spa.We highly appreciate your nice words about your fantastic experience. Achieving the needs of our guests and knowing they have enjoyed their stays are our greatest rewards. We're deeply proud that our service was high - evaluated by you! We will take your feedback as an motivation to improve for the best service!Once again thank you very much - we are looking forward to your next visit to Hanoi with your family.Warm regards,Lucy Customer Service TeamHanoi Brilliant Hotel & Spa

Dear Valued Guest, thank you very much for spending your precious time to review our Hanoi Brilliant Hotel and Spa. It was such a great pleasure to be your accommodation for this trip to Hanoi. We are delighted that you have had a great time with us. Hope that we can have a chance welcoming you back for another shameless stay. Wish you all the best. Dante Hua. Customer Service Manager.

Dear Valued Guest, Thank you so much for rating Hanoi Brilliant Hotel & Spa on Expedia. It would be grateful if we know you experienced with us. Anyway, we kindly thank you for choosing us among many other choices and we look forward to welcoming you back soon! Best regards. Dante Hua. Customer Service Manager.

Dear Valued guest, thank you very much for spending your time to review Hanoi Brilliant Hotel and Spa. We are glad to know that you have completely satisfied with our service. Especially for our staffs who always go beyond to help you with every request. Your compliment is the best motivation to all of our team. We hope to have a chance welcoming you back for another great stay. Best regards. Dante Hua. Customer Service Manager.

Dear Valued guest, thank you very much for spending your precious time to review Hanoi Brilliant Hotel and Spa. We are delighted that you have a great stay with us for our perfect breakfast, comfortable room and helpful staff. Besides, we are sorry for the delay at check in. We can't wait to see you again in the nearest future. Wish you all the best. Dante Hua. Customer Service Manager.

Dear OSAMU, thank you very much for your maximum rating Hanoi Brilliant Hotel and Spa. We are more than happy to know that you have a great stay with our hotel. Besides, we are deeply sorry for the sound from our shower. We will fix this problem right away, thank you for bringing this problem to our notice. We hope to have a chance to welcome you back for a better experience. Wish you all the best. Dante Hua(Mr.). Customer Service Manager.

Dear Valued guest, thank you very much for spending your time to review our Hanoi Brilliant Hotel and Spa. It is such a great pleasure for us to be your accommodation for this trip. We are pleased to know that you like our best location and great spa. Besides, we are deeply sorry for not clearly mention about the toilet function. Thank you very much for bringing this to our notice, we will add the notice to our bathroom. Hope that we can have a chance to welcoming you back for a better stay. Best regards. Dante Hua. Customer Service Manager.

Dear Valued guest, thank you very much for your top rating Hanoi Brilliant Hotel and Spa. It is such a great pleasure for us to be your service this time. We are happy to know that you have completely satisfied with our service. We hope to to have a chance welcoming you back in the near future for another great stay. Wish you all the best. Dante Hua. Customer Service Manager.

Dear NoMi, thank you very much for spending your time to review our Hanoi Brilliant Hotel and Spa. It is such a great pleasure for us to be your service. We are pleased to know that you have enjoyed your stay with us. Especially for our delicious breakfast, friendly staff who have recommended you a pleasant Halong Bay tour. Your compliments is the best motivation to all of our staff. We hope to have a chance welcoming you back for another memorable stay. Wish you all the best. Dante Hua. Customer Service Manager.

Dear Valued Guest. Thank you very much for posting such a fantastic review about Hanoi Brilliant Hotel & Spa. It is extremely rewarding that all of the efforts we put into our work touched your heart and left you a good impression. Hopefully, we will have many chances to welcome you back in the future for another exceptional stay. Wish you all the best. Dante Hua. Customer Service Manager.

Dear Valued Guest. It is such a great pleasure for us to be your accommodation for this trip. Thank you very much for spending your time to review our hotel. On behalf of our team, I would like to express my apologize for the inconvenience of our hot water during your stay. As the weather is hot in Hanoi in the last few days so it makes the delay of our hot water system. I have told our maintainer to fix this problem right away. Hope that we can have a chance to welcoming you back for a better experience. Best regards. Dante Hua. Customer Service Manager.

Dear Valued Guest, Thank you very much for your top rating Hanoi Brilliant Hotel and Spa. We are pleased to hear that our faultless service is recommended by you as our valued guest. We hope to get the pleasure of having you with us soon again! Best regards. Dante Hua. Customer Service Manager.

Dear ハナ, Thank you very much for spending your precious time to review our Hanoi Brilliant Hotel and Spa. It is such a great pleasure for us to be your accommodation for this trip. We are more than happy to know that our good location, delicious breakfast and our kind staff have made your stay memorable. Your top review is the best motivation to all of our team. We can't wait to see you in your next trip. Best regards. Dante Hua. Customer Service Manager.

Dear Valued Guest. Thank you very much for spending your time to rating our Hanoi Brilliant Hotel and Spa. First of all, thank you for choosing our hotel to be your accommodation for your trip. We are very sorry for the problem with our WIFI on your first night. Moreover, we are terribly sorry to know that the room was not as you expected because there was no outside window. Kindly be noted that due to land layout, it is impossible for all rooms in our hotel to have an outside window. Still, to better ventilate the room, a corridor facing window was made and we have already noted that information on Expedia. Please make use of it. And to compensate for this disadvantage, the room without an outside window is priced lower than one with an outside window. If you insist on a room with an outside room, we have other options such as Executive room with City view, Family room, Connecting room, etc. for your booking. Once again, please accept our sincere apology for this inconvenience. We really hope to have another chance to welcome you back and accommodate you in a room with an outside window. Best regards. Dante Hua. Customer Service Manager.

Dear Le. Thank you very much for your top rating. It is a real pleasure for us to see how much you enjoyed your stay with us at Hanoi Brilliant Hotel & Spa. We are pleased to hear that our faultless service is recommended by you as our valued guest. We hope to get the pleasure of having you with us soon again! Wish you all the best. Dante Hua. Customer Service Manager.

Dear Valued Guest. Thank you very much for your top rating Hanoi Brilliant Hotel and Spa. It is such a great pleasure to be your service this time. We are delighted that you have satisfied with our service for this stay. As we strive to bring the best service to all of our customer, your comments are very important to us to improve our service. We hope to have a chance welcoming back for a better stay. Best regards. Dante Hua. Customer Service Manager.

Dear Valued Guest. Thank you very much for spending your time to review Hanoi Brilliant Hotel and Spa. It is such a great pleasure for us to be your accommodation for this trip. We are more than happy to know that our good location, delicious breakfast and our kind staff have made your stay memorable. Your top review is the best motivation to all of our team. We can't wait to see you in your next trip. Wish you all the best. Dante Hua. Customer Service Manager.

Dear valued customer. Thank you for sharing your experience with our hotel to the whole world. We are very happy to know that our service and accommodation met your expectation. Your review is a big reward to all of our team. We really appreciate your kindness and look forward to your return in a very near future. Wish you all the best. Dante Hua. Customer Service Manager.

Dear Valued guest. Thank you very much for spending your precious time to review our Hanoi Brilliant Hotel and Spa. It is a real pleasure for us to see how much you enjoyed your stay with us at Hanoi Brilliant Hotel & Spa. We are pleased to hear that our faultless service is recommended by you as our valued guest. We hope to get the pleasure of having you with us soon again! Best regards. Dante Hua. Customer Service Manager.

Dear Valued Guest. Thank you very much for spending your time review our Hanoi Brilliant Hotel and Spa. We are sorry for the unexpected noise from our neighbour as we have informed you when check in. We have tried many times to report this problem with the police and talk with our neighbour but it still happen. We hope to have a chance welcoming you back for better experience. Best regards. Dante Hua. Customer Service Manager.

Dear Valued Guest. Thank you very much for spending your precious time to review Hanoi Brilliant Hotel and Spa. It is such a great honor to be your accommodation for this trip to Hanoi. We are more than happy to know that you have had an enjoyable stay. We will try our best to improve our service according to your comments. We hope to have a chance welcoming you back for a better experience. Wish you all the best. Dante Hua. Customer Service Manager.

Dear Miyana. Thank you very much for your top rating Hanoi Brilliant Hotel and Spa. We are terribly sorry to know that the room was not as you expected because there was no outside window. Kindly be noted that due to land layout, it is impossible for all rooms in our hotel to have an outside window. Still, to better ventilate the room, a corridor facing window was made. Please make use of it. And to compensate for this disadvantage, the room without an outside window is priced lower than one with an outside window. If you insist on a room with an outside room, we have other options such as Executive room with City view, Family room, Connecting room, etc. for your booking. Once again, please accept our sincere apology for this inconvenience. We really hope to have another chance to welcome you back and accommodate you in a room with an outside window. Best regards. Dante Hua. Customer Service Manager.

Dear Valued Guest. Thank you very much for spending your time to review Hanoi Brilliant Hotel and Spa. It is such a great pleasure for us to be your accommodation for this trip. Besides, we are deeply sorry for the problem with the shower and the mini bar. Thank you for bring it to our attention, we have already fixed those problem right away. We hope to have a chance welcoming you back. Best regards. Dante Hua. Customer Service Manager.

Dear Valued Guest. Thank you so much for writing such an excellent review about Hanoi Brilliant Hotel & Spa. We are pleased that you were completely satisfied with our service and accommodation. Your appreciation is definitely the greatest reward for our team. Rest assured that we keep doing our good work to look up to your expectations. Once again, thank you so much for staying with us. We are looking forward to welcoming you back soon. Best regards. Dante Hua. Customer Service Manager.

Dear Valued Guest. Thank you for spending your time rating Hanoi Brilliant Hotel and Spa. We are pleased that you highly appreciated our room, and you enjoyed your stay. Indeed, your return is the greatest reward for all our efforts and devotion. Rest assured that there is a warm welcome awaiting here for another seamless experience. Best regards. Dante Hua. Customer Service Manager.

Dear Valued Guest. Thank you for spending your precious time to review Hanoi Brilliant Hotel and Spa. We are more than happy to know that you have enjoyed your stay with us during the trip and our staff always stand out to accommodate you with all the suggestion. For the room layout, please kindly be noted that we have another room type such as Junior Suite, Executive Suite with City view for your choice. We hope to have a chance to welcome you back with another best experience. Wish you all the best.