Nice surroundings but the villa is very cold in winter.
We stayed a night in the winter. The villa was extremely cold. We called the front desk; a technician came to check and admit AC is not strong enough and would get a heater for us. But the heater never came and we had to call front desk again for a quilt. Avoid the villas in winters.
The hotel environment is excellent and provides a very good GangNam feel. The staff are friendly and helpful.
However, the villa room interior layout is not that user-friendly. For example, the TV is behind the long sofa bench.
PK
2018 年 3 月に 4 泊滞在
8/10 (良い)
Frank、Singapore
2018 年 1 月 5 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice Hotel
Nice hotel. Front office staff was excellent but restaurant staff needs training. Some sour faced and don’t make you feel welcome.
Hotel needs upgrading, lots of taps in jacuzzi and swimming pool not functioning.
Sheraton which is right opposite and 1/3 the price is probably a better choice. Banyan needs to do something to prove it’s worthy of the price premium it charges!
Frank
2018 年 1 月に 2 泊滞在
8/10 (良い)
ZHONG
2018 年 1 月 3 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ZHONG
2017 年 12 月に 2 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2017 年 12 月 30 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very nice and clean hoteI. Friendly and helpful
My wife and I stayed there to celebrate our 1st wedding anniversary. Staffs there is very friendly and helpful. They offer many different services and recommendations before I ask. Very nice experience to stay in Hangzhou Banyeen Tree. The environment around the hotel is very relaxing and quite. The only thing that I don't like is there is only one restaurant inside the hotel; however, there are few just 10 mins away from the hotel and many different around within 1 to 2 kilometres.
From the hotel to West Lake is only 20 kilometers by taxi which only cost ¥40. I think it is quite convenience as hotel can help to get a taxi.
宿泊されたお客様
2017 年 12 月に 4 泊滞在
4/10 (不満)
Ernest、Hong Kong
2017 年 11 月 13 日
良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス
Disappointing service
The hotel staff was very impolite and rude. They even don't help us get a cab to the Westlake. They were very impatient when we asked questions and I won't definitely come to Banyan tree Hangzhou again
Ernest
2017 年 11 月に 2 泊滞在
10/10 (非常に良い)
Feichun
2017 年 5 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Feichun
8/10 (良い)
C、Shanghai
2017 年 5 月 14 日
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Great weekend away
The hotel and its grounds were lovely and a good setting to relax. The dining staff went out of their way to accommodate my husband's birthday. The meals were only fair, however, and they were out of some basic items. The room was overall comfortable and beautiful, but we needed to contact the staff several times to fix the air conditioning and the room safe didn't work.
The benefits far outweigh these things and we would happily return.