Skip to Main Content.
List your propertySupportTrips
Unlock instant savings with Member Prices
Sign in
Feedback

Mercure Hotel Hamburg City

4.0 star property
Riverfront hotel with a sauna and a 24-hour front desk

Choose dates to view prices

Photo gallery for Mercure Hotel Hamburg City

Miscellaneous
Exterior
Business center
Meeting facility
Exterior
Mercure Hotel Hamburg City offers a quiet sanctuary in Hamburg-Mitte with a peaceful garden and rejuvenating sauna. Enjoy terrace views, WiFi access, and a business center. The Bar/Bistro serves meals all day, from breakfast to dinner.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Pet friendly
  • Breakfast available
  • Housekeeping
The current price is ￥15,628
￥16,722 total
includes taxes & fees
Oct 12 - Oct 13

Room options

Check availability for these dates

Tonight

Sep 24 - Sep 25
Check availability for tonight Sep 24 - Sep 25

Tomorrow

Sep 25 - Sep 26
Check availability for tomorrow Sep 25 - Sep 26
Available filters for rooms
Showing 8 of 8 rooms

View all photos for Superior Room, 1 Double Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Superior Room, 1 Double Bed

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Eco-friendly toiletries
Hair dryer
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Twin Beds

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Superior Room, 2 Twin Beds

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Eco-friendly toiletries
Hair dryer
  • 24 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Double Bed with Sofa bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Superior Room, 1 Double Bed with Sofa bed

8.2 out of 10
Very good
(11 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Sofa bed
Separate bedroom
Eco-friendly toiletries
  • 24 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Privilege, Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Privilege, Room, 1 King Bed

8.0 out of 10
Very good
(4 reviews)

Highlights

Soundproofed
Air conditioning
Free minibar items
LCD TV
Hypo-allergenic bedding
Separate bedroom
Bathrobes
Private bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege, Room, 1 King Bed with Sofa bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Privilege, Room, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Free minibar items
LCD TV
Hypo-allergenic bedding
Sofa bed
Separate bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 Double Bed with Sofa bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Junior Suite, 1 Double Bed with Sofa bed

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Free minibar items
LCD TV
Hypo-allergenic bedding
Separate bedroom
Bathrobes
  • 44 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Superior Room, 1 Queen Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
LCD TV
Hypo-allergenic bedding
Separate bedroom
Eco-friendly toiletries
Hair dryer
Private bathroom
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Privilege, Room, 1 Queen Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Privilege, Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
LCD TV
Hypo-allergenic bedding
Separate bedroom
Eco-friendly toiletries
Hair dryer
Private bathroom
  • City view
  • Sleeps 4
  • 1 Queen Bed

You may also like

Ad
Family Room (Superior) | 1 bedroom, premium bedding, in-room safe, desk

Scandic Hamburg Emporio

Hamburg City Center
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
9.2 out of 10, Wonderful, 1,020 reviews
The price is ￥16,683
￥17,851 total
includes taxes & fees
Sep 28 - Sep 29
Scandic Hamburg Emporio
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Located in Hamburg-Mitte, a neighborhood in Hamburg, Mercure Hotel Hamburg City is near a metro station and on a river. Miniatur Wunderland and Elbe Philharmonic Hall are cultural highlights, and travelers looking to shop may want to visit Reeperbahn and Fish Market. Check out an event or a game at Volksparkstadion, and consider making time for Hagenbeck Zoo, a top attraction not to be missed. Sailing offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.
Visit our Hamburg travel guideOpens in a new window
Map
20097, HH, Hamburg, Amsinckstr. 53

What's nearby

  • Hamburg Cruise Center - 20 min walk - 1.7 km
  • Miniatur Wunderland - 3 min drive - 2.3 km
  • Hamburg City Hall - 3 min drive - 2.6 km
  • Elbe Philharmonic Hall - 4 min drive - 2.7 km
  • Reeperbahn - 6 min drive - 4.3 km

Getting around

  • Hammerbrook S-Bahn - 8 min walk
  • Hamburg Central Station - 16 min walk
  • Hamburg Airport (HAM) - 37 min drive

Restaurants

  • ‪Maya Kaffeerösterei - ‬8 min walk
  • ‪Viva Cantina - ‬9 min walk
  • ‪RoofDrop Bar - ‬8 min walk
  • ‪The Garden's Table - ‬6 min walk
  • ‪Café Irma - ‬4 min walk

About this property

Mercure Hotel Hamburg City

Upscale eco-certified hotel near Miniatur Wunderland
Near Hamburg Cruise Center, Mercure Hotel Hamburg City provides a terrace, a garden, and dry cleaning/laundry services. For some rest and relaxation, visit the sauna. The on-site restaurant, Bar/Bistro, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a business center.
Other perks include:
  • Buffet breakfast (surcharge), bike rentals, and self parking (surcharge)
  • An elevator, a ballroom, and free newspapers
  • A 24-hour front desk, a vegetable garden, and a computer station
Room features
All 187 rooms feature comforts such as air conditioning, in addition to perks like free WiFi and safes.
More amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and tubs or showers
  • 49-inch LCD TVs with cable channels
  • Daily housekeeping, desks, and phones

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (EUR 28 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 26 for adults and EUR 13 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar/Bistro

Things to do

  • Bicycle rentals
  • Sauna

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • On a river
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Elevator (35 inch wide door)
  • Handrails in stairways (37 inches high)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (36 inches high)

More

  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 49-inch LCD TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 2 and younger eat free breakfast
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 26 for adults and EUR 13 for children
  • Self parking fee: EUR 28 per day
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Mercure Hamburg City
Mercure Hotel Hamburg City
Mercure Hamburg City Hamburg
Mercure Hamburg
Mercure Hotel Hamburg City Hotel
Mercure Hotel Hamburg City Hamburg
Mercure Hotel Hamburg City Hotel Hamburg

Frequently asked questions

Is Mercure Hotel Hamburg City pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 15 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at Mercure Hotel Hamburg City?

As of Sep 24, 2025, prices found for a 1-night stay for 2 adults at Mercure Hotel Hamburg City on Oct 12, 2025 start from ￥15,628, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Mercure Hotel Hamburg City?

Self parking is available for EUR 28 per day.

What time is check-in at Mercure Hotel Hamburg City?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Mercure Hotel Hamburg City?

Check-out is at noon.

Where is Mercure Hotel Hamburg City located?

Located in Hamburg-Mitte, this eco-certified hotel is within 2 mi (3 km) of Museum of Arts and Crafts Hamburg, Miniatur Wunderland, and Elbe Philharmonic Hall. Reeperbahn is 2.4 mi (3.8 km) away. Hammerbrook S-Bahn is 8 minutes by foot and Steinstrasse U-Bahn is 10 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Mercure Hotel Hamburg City Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 352 out of 1003 reviews
Rating 8 - Good. 497 out of 1003 reviews
Rating 6 - Okay. 123 out of 1003 reviews
Rating 4 - Poor. 23 out of 1003 reviews
Rating 2 - Terrible. 8 out of 1003 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy property, friendly staff, good breakfast
Stayed 2 nights in Jul 2025

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ISC hotel

Everything was as expected. Yes I would recommend this hotel. I used this hotel to attend ISC.
Stayed 2 nights in Jun 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
nice spacious and very clean room
Stayed 2 nights in Jun 2025

8/10 Good

Martina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 4 nights in Sep 2025

8/10 Good

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 3 nights in Jun 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was quiet and a short walk to the main sightseeing attractions. The hotel was very clean and the staff were very friendly. Not much to fault.
Stayed 4 nights in Sep 2023

8/10 Good

Janne Christian

Liked: Staff & service, room comfort
The breakfast is close to excellent, even for us active people who demand more fuel than some simple white bread, cookies etc. The staff was friendly and communication was easily executed in english (in contrast to most of the staff at Deutsche Bahn - unbelievable!!). The only minus I can think of was the hair of a previous guest all over the place in the bathroom...
Stayed 1 night in Feb 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great place if you're gonna stay a few days, the breakfast is great 👍 and the rooms too. Definitely I'd choose it again. If you have a lot of luggage, I'd strongly recommend go there through bus, if you take the S-Bahn there'll be a lot of stairs

6/10 Okay

John

Liked: Cleanliness
Cold especially the bar. Limited drink selection. No parking. Difficult to find paring locally unless you know the area. Constantly going to parking meter to top up. Room not being cleaned during stay.
Stayed 2 nights in Nov 2024

8/10 Good

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Decent, but not what I expected.

10/10 Excellent

andreas

Liked: Cleanliness, staff & service, amenities
Frühstück war wie schon oft hier erwähnt super, dass das Hotel der Umwelt zu Liebe Wäsche sparen will, ist noch besser. Wenn man sieht wie sie Energie verschwenden, geht's dabei wohl eher um Personal sparen. Sonst alles in bester Ordnung
Stayed 3 nights in Sep 2025

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schon gelegenes Hotel Nähe Hafen, Frühstücksbuffet ist super reichhaltig, eine riesige Auswahl. Personal ist sehr freundlich
Stayed 2 nights in Sep 2025

6/10 Okay

Lara

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Preis Leistungsverhältnis passt nicht zu teuer für das gebotene
Stayed 1 night in Aug 2025

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gutes Frühstück!
Stayed 3 nights in Aug 2025

10/10 Excellent

Ralf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles bestens Gute bequeme Betten, großes Zimmer! Hilfsbereites Personal
Stayed 3 nights in Aug 2025

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

Katharina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Unterkunft war sauber und ansprechend. Leider war das Zimmer für 4 Personen sehr klein. Was auch gut wäre, wenn es ein kleines Gym im Hotel geben würde. Es gibt zwar eine Sauna, aber das ist auch nicht für jeden was. Die Umgebung vom Hotel bietet leider nichts ansprechendes. Es gibt zwei Tankstellen. Alles andere wirkt wie Gewerbe. Man benötigt ein Auto oder Transportmöglichkeit. Allerdings ist man dann in 5-10 min in der Hafen-City.
Stayed 4 nights in Aug 2025

10/10 Excellent

Marion

Liked: Cleanliness, property conditions & facilities
Wie immer gut
Stayed 3 nights in Apr 2025

4/10 Poor

Matthias

Disliked: Amenities, property conditions & facilities
Eher ein in die Jahre gekommenes Hotel und für den Preis dann leider wirklich zu teuer und zu wenig. Das der Aufzug unseren kompletten Aufenthalt (3 Tage) defekt war und nur einer für alle Gäste zu Verfügung stand war nicht gut aber okay… Der Parkplatz für Hotelgäste (28€ pro Tag) kostet weit mehr als umliegende Parkhäuser und daher leider auch absolut nicht zu empfehlen. Beim Einchecken wurden wir recht genervt von einer Dame in meiner Meinung nach unpassender Freizeitkleidung begrüßet was ich für vier Sterne und den Preis sehr schwierig finde. Die Zimmer sind mit allem was man braucht ausgestattet aber auch nicht mit mehr. Der Fön ist eine einzige Katastrophe und gehört in den Müll. Sauberkeit ok aber nicht super gut. Das Frühstück war auf jeden Fall sehr reichhaltig allerdings eher weniger für Menschen mit Unverträglichkeiten oder Veganer*innen geeignet. Kaum Ersatz Produkte keine Heißgetränk mit anderer Milch und kein glutenfreies Brot. Allem in allem okay würde es aber auf keinen Fall für den Preis empfehlen.
Stayed 2 nights in Jun 2025

10/10 Excellent

Spies

Liked: Cleanliness, amenities, property conditions & facilities
Sehr gutes Hotel. Personal sehr freundlich
Stayed 3 nights in Jun 2025

10/10 Excellent

Markus

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Bärbel

Liked: Staff & service
Stayed 2 nights in May 2025

8/10 Good

Norbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Unterkunft war schön,das Personal freundlich.das Essen war gut und reichlich. Die Dusche könnte rutschsicherer sein.
Stayed 2 nights in May 2025

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Es la primera vez en mi vida que me grita un gerente en un hotel en la recepción. Nos quejamos 3 días consecutivos sobre la falta de limpieza en nuestro cuarto, al principio no tuvimos jabón para las manos, y a partir del segundo día nuestra habitación no fue limpiada. Al quejarme por segunda vez , en lugar de ser empáticos los del personal del hotel intentaron aleccionarme en mis modos de comunicar mi enojo a la situación siendo ellos agresivos y groseros gritándome a mi y a mí esposa mientras nuestras hijas veían todo. Sólo una persona accedió a tratar de resolver nuestras quejas . En general el servicio por parte del personal del lobby es DEPLORABLE y deberían de capacitarse en servicio y atención al cliente. He viajado por muchos países y me he hospedado en todo tipo de hoteles y jamás había vivido un trato así por parte del personal.
Stayed 5 nights in Apr 2025