Verified review
4/10 Poor
Verified traveler
May 13, 2019
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in May 2019
Hotel Mona
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Showing 3 of 3 rooms
View all photos for Standard Double Room
Standard Double Room
- 12 sq m
- Sleeps 3
- 1 Double Bed
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Standard Twin Room
- 12 sq m
- Sleeps 2
- 2 Twin Beds
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Single Room, Shared Bathroom
- 10 sq m
- Sleeps 1
- 1 Twin Bed
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About the neighborhood
Located in Eimsbuettel, a neighborhood in Hamburg, Hotel Mona is near a metro station. St. Pauli Piers and Hamburg Cruise Center are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Hagenbeck Zoo and Miniatur Wunderland. Looking to enjoy an event or a game? See what's going on at Volksparkstadion or Barclays Arena. Visit our Hamburg travel guide
22525, HH, Hamburg, Kieler Str. 392
What's nearby
Hagenbeck Zoo12 min walk - 1.0 km
Volksparkstadion7 min drive - 3.3 km- Tropen-Aquarium Hagenbeck13 min walk - 1.2 km
- JUMP House Hamburg4 min drive - 1.6 km
- Altonaer Volkspark4 min drive - 2.3 km
Getting around
- Stellingen Station11 min walk
- TiedemannstraĂe Bus stop16 min walk
- Hamburg Airport (HAM)18 min drive
Restaurants
- Restaurant Dubrovnik Stellingen2 min walk
- Makalu Kitchen11 min walk
- Restaurant am Spielplatz13 min walk
- Restaurant Charmant12 min walk
- Catonium14 min walk
About this property
Hotel Mona
- Hotel near Hagenbeck Zoo
- Near Volksparkstadion, Hotel Mona provides everything you need. Stay connected with in-room WiFi (surcharge).
- You'll also enjoy the following perks during your stay:
- Breakfast (surcharge), self parking (surcharge), and a roundtrip airport shuttle (surcharge)
- Luggage storage, a TV in the lobby, and a 24-hour front desk
- Smoke-free premises
- Room features
- All guestrooms at Hotel Mona include amenities such as WiFi.
- Extra amenities include:
- Rollaway/extra beds (surcharge) and free cribs/infant beds
- Flat-screen TVs with cable channels
- Daily housekeeping and phones
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Property amenities
Internet
- Available in all rooms: WiFi (EUR 5 per day)
- Available in some public areas: WiFi (EUR 5 per day)
Parking and transportation
- Roundtrip airport shuttle (surcharge) on request
- Train station pick-up shuttle (surcharge)
- Self parking on site (EUR 7 per day)
Food and drink
- Breakfast available for a fee: EUR 8 per person
Things to do
- TV in common areas
Family friendly
- In-room crib
- Rollaway/extra bed (surcharge)
Conveniences
- 24-hour front desk
- Luggage storage
Guest services
- Housekeeping (daily)
More
- Smoking not allowed
Room amenities
Bedroom
- Free crib
- Rollaway/extra bed (surcharge)
Bathroom
- Hair dryer (on request)
- Towels provided
Entertainment
- Flat-screen TV with cable channels
More
- Phone
Policies
Check-in
Check-in start time: 1 PM; Check-in end time: noon
Minimum check-in age: 18
Check-out
Check-out before 11 AM
Special check-in instructions
This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available
Free cribs are available on request at the property
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
- A tax is imposed by the city: EUR 4.80 per person, per night
We have included all charges provided to us by the property.
Optional extras
- Breakfast fee: approximately EUR 8 per person
- Fee for in-room wireless internet: EUR 5 per day (rates may vary)
- Fee for wireless internet in public areas: EUR 5 per day (rates may vary)
- Airport shuttle fee: EUR 25 per vehicle (one way)
- Self parking fee: EUR 7 per day
- Rollaway beds are available for an additional fee
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Frequently asked questions
Is Hotel Mona pet-friendly?
No, pets are not allowed at this property.
How much is parking?
Self parking is available for EUR 7 per day.
What time is check-in at Hotel Mona?
Check-in start time: 1 PM; Check-in end time: noon.
What time is check-out at Hotel Mona?
Check-out is at 11 AM.
Does Hotel Mona provide a shuttle to the airport?
Yes, there's an airport shuttle that runs on request. A fee of EUR 25 per vehicle applies.
Where is Hotel Mona located?
Located in Eimsbuettel, this hotel is within 2 mi (3 km) of Hagenbeck Zoo, Altonaer Volkspark, and Volksparkstadion. Barclays Arena and Theatre Neue Flora are also within 3 mi (5 km). Stellingen Station is 11 minutes by foot and Hagenbecks Tierpark U-Bahn is 14 minutes.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
Have a question?
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Reviews
Hotel Mona Reviews
5.2
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
6.2
Cleanliness
5.4
Location
5.4
Staff & service
5.0
Property conditions & facilities
Rating 10 - Excellent. 2 out of 64 reviews
10 - Excellent
2
Rating 8 - Good. 9 out of 64 reviews
8 - Good
9
Rating 6 - Okay. 23 out of 64 reviews
6 - Okay
23
Rating 4 - Poor. 19 out of 64 reviews
4 - Poor
19
Rating 2 - Terrible. 11 out of 64 reviews
2 - Terrible
11
Reviews
Verified review
2/10 Terrible
Helmut
Nov 5, 2018
Disliked: Staff & service, property conditions & facilities, room comfort
Hostel,nicht Hotel!
Obwohl richtiges Zimmer gebucht wurde mir ein Standardzimmer mit Gemeinschaftsbad zugewiesen. Erst nach reichlich hin und her habe ich das gebuchte Zimmer bekommen. Unzumutbar.
Stayed 1 night in Sep 2018
Verified review
2/10 Terrible
Verified traveler
Sep 7, 2018
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No reception at night
I called the Mona hotel in advance that I came late, but nobody was at the reception to do check in. That's why I could not stay that night at Mona hotel. I had to pay the full amount for Mona hotel and needed to make extra expenses by booking another more expensive hotel in the area.
Stayed 1 night in Aug 2018
Verified review
4/10 Poor
Verified traveler
Jun 22, 2018
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel direkt an einer Hauptverkehrsader
Das Zimmer wo wir untergebracht wurden brÀuchte dringend eine Renovierung. Wir haben uns nicht getraut zu duschen.die Dusche war komplett verschmutzt in den Ecken Schimmel
Stayed 1 night in Jun 2018
Verified review
4/10 Poor
Verified traveler
Jun 11, 2018
Disliked: Cleanliness, property conditions & facilities, room comfort
Teuer,klein,dreckig,keine Seife im Spender
Nicht zu empfehlen!!! FĂŒr den Preis war es definitiv zu schlecht.
Stayed 1 night in Jun 2018
Verified review
4/10 Poor
Peter
Apr 27, 2018
Disliked: Cleanliness, property conditions & facilities, room comfort
Ikke 267 ⏠vÊr for 3 overnatninger.
Havde 3 overnatninger pÄ hotellet, det er det dÄrligst hotel jeg nogensinde har vÊret pÄ, skulle bo der alene, havde bestilt et vÊrelse med bad og toilet, rummet skulle vÊre 12 m2 i fÞlge beskrivelse fra Hotels.com, men der var fÊlles bad og toilet for enden af gangen, og vÊrelser var pÄ 5-6 m2.
Havde nok forventet at fĂ„ mere for mine 267 âŹ
Verified review
6/10 Okay
Benjamin
Apr 26, 2018
Liked: Cleanliness, staff & service
Disliked: Room comfort
Clean but not much to see in the area
Very basic hotel in the Hamburg suburbs. Friendly staff. Room is small but I only stayed one night. Close to bus transit and about a 15 min walk to metro. There are no toiletries other than the hand soap at the sink. Beds are hard but once again I only stayed my last night in Hamburg there as it was relatively close to the airport. You can get to downtown Hamburg in about 25 mins by metro not including walk time to metro station.
Verified review
2/10 Terrible
thomas
Apr 3, 2018
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
UnverschÀmt
Die Zimmer sind heruntergekommen, dreckig , es wurde drei Tage nicht aufgerĂ€umt oder geputzt, kein FrĂŒhstĂŒck, obwohl bezahlt.Alles in Allem eine Zumutung. Nie wieder!
Verified review
8/10 Good
Alexander
Dec 8, 2017
Liked: Room comfort
Hamburg
Helt ok. Det funkar om man bara ska sova över men det e inget lyxhotell. Receptionisten var lite slö o man va tvungen att ringa för att komma in men annars ok standard o bra sÀngar.
Stayed 1 night in Dec 2017
Verified review
6/10 Okay
Verified traveler
May 21, 2017
Kurztrip
Wir waren fĂŒr Event in NĂ€he des Hotels in Hamburg. Hotel etwas in die Jahre gekommen.Hellhörig .Etagendusche und WC .Im Zimmer war Mini Tv mit Antenne ging nix. Kabel hingen aus der Wand Buchse fehlte. Aber wenn man ĂŒber diese Dinge hinwegsieht. und nur eine Ăbernachtung mal benötigt Fairerweise haben Sie auch nicht bemĂ€ngelt.
Zimmer hatte 2 Einzellbetten .Bad und Dusche ok und sauber .Personal nett und 24h besetzt dafĂŒr das es so kleines Hotel war .S Bahnhof Stellingen Arenen in 15min Laufentfernung.Also wenn ich nur eine Ăbernachtung brauche wĂŒrden wir eventuell wieder buchen .
Verified review
8/10 Good
Naoko
May 18, 2017
Liked: Cleanliness, property conditions & facilities, room comfort
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Verified review
6/10 Okay
Aleksandr
May 14, 2017
Liked: Cleanliness, staff & service
Disliked: Room comfort
ĐČŃĐ” ĐœĐŸŃĐŒĐ°Đ»ŃĐœĐŸ. ŃĐŸĐłĐ»Đ°ŃĐœĐŸ Đ·Đ°ĐșĐ°Đ·Đ°
ĐœĐŸŃĐŒĐ°Đ»ŃĐœĐŸ
Verified review
6/10 Okay
Verified traveler
May 8, 2017
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nettes Hotel von wo man ĂŒberall hinkommt
Sehr freundliches Personal kleines zimmer gehabt muss ehrlich sagen zum schlafen reicht es aber zum aufhalten ist es nix da der Fernseher nicht geht
Verified review
6/10 Okay
SpÀter Gast
Feb 22, 2017
Liked: Cleanliness
Disliked: Property conditions & facilities
GĂŒnstige Unterkunft in AutobahnnĂ€he A7
SpÀte Anreise war problemlos möglich.
Das freundliche Personal brauchte ungewöhnlich lange zum Ausdruck der Rechnung/Quittung, wĂ€hrend ich mir die mĂŒden Beine in den Bauch stand.
Das Zimmer war renovierungsbedĂŒrftig (WĂ€nde, herausbrechende TĂ€felung bei Nachttischlampe) aber das Bett in Ordnung und die BettwĂ€sche sehr angenehm (BaumwollbezĂŒge) und sauber. Ich hatte das BedĂŒrfnis erst mal zu lĂŒften und, hurra, konnte das Fenster richtig weit öffnen, und das half sehr! (Kalt war es im Zimmer leider schon vorher...)
Das gemeinschaftlich genutzte Bad, ohne Fenster, nicht gerade top sauber aber ok, mit Ablegemöglichkeit und Kleiderhaken, auf das warme Duschwasser musste ich allerdings NOCH lĂ€nger warten als auf die Rechnung! 2 HandtĂŒcher wurden gestellt.
Sonst alles gut und fĂŒr genĂŒgsame GĂ€ste durchaus weiterzuempfehlen.
Verified review
4/10 Poor
Verified traveler
Nov 7, 2016
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
PreisleistungsverhÀltnis stimmt absolut nicht.
Ein Mitarbeiter ist sehr unfreundlich und kann kaum deutsch. Zimmer war schmutzig. Parkplatz und WLAN kosten extra.
Verified review
6/10 Okay
Lone
Nov 4, 2016
Disliked: Staff & service, property conditions & facilities, room comfort
Nem adgang til offentlig transport
Billigt lille hotel, meget lille vĂŠrelse, men ok, da det kun skulle bruges til overnatning.
Verified review
4/10 Poor
douglas
Oct 1, 2016
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not to be recommended
Verified review
8/10 Good
Verified traveler
Aug 20, 2016
Liked: Cleanliness, staff & service, property conditions & facilities
Alles ok. Toilettengang muss gut geplant werden da Gemeinschaftsbad mit Toilette. Zimmer wurde jeden Tag geputzt. Sehr wenige Senter im TV. Zimmer auf Hofseite sehr ruhig. Einzelzimmer fĂŒr GeschĂ€ftsreisende ungeeignet da kein Tisch mit Stuhl vorhanden. WĂŒrde das Hotel weiter empfehlen obwohl etwas zu teuer (45âŹ/Nacht fĂŒr Einzelzimmer)
Verified review
4/10 Poor
Alexander
Jul 30, 2016
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Halt zweckmĂ€Ăig
Kurzfristig verfĂŒgbar.
Einfache Einrichtung.
Teils Bad auf dem Flur.
Verified review
8/10 Good
Henna
Jul 25, 2016
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mukavaa etÀÀllÀ
Hotelli oli mukavan yksilöllisesti sisustettu ja makuuhuoneiden lisÀksi hotellista löytyi useita yhteisissÀ tiloissa olevia olohuone tyyppisiÀ lepohuoneita.
Verified review
6/10 Okay
niola
Jun 13, 2016
Liked: Cleanliness
Disliked: Property conditions & facilities
Basic but clean and comfortable
Small hotel and our room was small but it had what we needed. It was clean and the beds were comfortable. Check in was easy. We didn't need or ask for anything so didn't ask and can't comment on how that would be. For a wedding we were going to it was the perfect location. It's also very close to transport links. It's on a main road - we had a ground floor room at the back and it was very quiet.
Verified review
6/10 Okay
Tobias
May 31, 2016
Liked: Staff & service
Disliked: Property conditions & facilities
Det var lige som vi havde forestillet os. God sammenhĂŠng mellem pris og kvalitet.
Verified review
6/10 Okay
Verified traveler
May 15, 2016
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable budget hotel in the suburb of Hamburg
Reasonable budget hotel in the suburb of Hamburg. Not much to see or do in the neighborhood.
Verified review
6/10 Okay
Preben
Apr 27, 2016
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Slidt hotel men ideelt pÄ vej sydpÄ
Hotellet ligger ideelt for en enkelt overnatning pÄ vej sydover, men der er en del stÞj fra gaden. Der var en del kludder ved indtjekning hvor vÊrten ikke havde styr pÄ, at der var to reservationer pÄ en ordre. Men det lykkedes dog til sidst.
Der er tre parkeringspladser bag ved hotellet som det er muligt at reservere
Verified review
2/10 Terrible
Verified traveler
Mar 29, 2016
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy place, unfriendly boss & broken toilet.
Started out bad when I was scorned for coming early(13.30). I should know that check-in was after 14. On my reservation from this site said 13. But that was me being stupid, the same was with the Wi-Fi included- clearly stated on my booking. I had to pay 5 euros a night. I was in a hurry, so had no choice â but who charges for Wi-Fi, isnât that a little 2010 even for Germany?
The rooms are small and if you are unlucky you get it on the side with a heavy trafficked road. I was lucky but still it was quite noisy as this place lies in the crossing of two Hamburg traffic arteries. That said it is no very central when it comes to public transportation.
If you just need a bed, donât mind the room being dirty, are prepared to sleep with earplugs and wait in line for the bathroom- this is your place. But if so: there are cheaper and more central options.