Shower in room good. Disposable cups in bathroom were dirty so had to bin them. Staff pleasant enough. But on leaving wanted to raise a complaint and as receptionist had only been there a week was unsure how to handle it.
宿泊されたお客様
2019 年 9 月に 1 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2019 年 9 月 9 日
宿泊されたお客様
2019 年 9 月に 1 泊滞在
8/10 (良い)
宿泊されたお客様
家族旅行
2019 年 9 月 8 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were friendly and helpful. I wasn't happy that they had managed to double book us with a wedding party and didn't tell us prior to booking.
宿泊されたお客様
2019 年 9 月に 7 泊滞在
2/10 (非常に不満)
宿泊されたお客様
2019 年 9 月 4 日
宿泊されたお客様
2019 年 8 月に 1 泊滞在
4/10 (不満)
宿泊されたお客様
2019 年 8 月 30 日
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Had a twin room instead of the double room that I had paid for. The breakfast was poor also !
宿泊されたお客様
2019 年 8 月に 1 泊滞在
4/10 (不満)
宿泊されたお客様
カップルで旅行
2019 年 8 月 30 日
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
When driving into the grounds the hotel looked lovely. Manager was friendly on arrival and very helpful, but that where it stops, everthing was down hill from there.
Breakfast was sparse and cold, only one member of staff,
Shower looked amazing, but when i went to use it the door fell off in my hand, the shower only ran with cold water, when i went to reception there was nobody to be found.
Apparently there was no other staff on the premises only breakfast staff and cleaner. Who couldnt help any of our problems.
We left disapointed and unable to tell any staff how we felt .
宿泊されたお客様
2019 年 8 月に 1 泊滞在
2/10 (非常に不満)
宿泊されたお客様
小さなお子様連れの家族旅行
2019 年 8 月 26 日
気になった点 : スタッフとサービス
No coordination of staff times for breakfast. Disgraceful family room, dangerous fold down bed...would not meet health and safety checks. Dirty cups, cutlery.....
宿泊されたお客様
2019 年 8 月に 1 泊滞在
2/10 (非常に不満)
宿泊されたお客様
2019 年 8 月 26 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
宿泊されたお客様
2019 年 8 月に 1 泊滞在
2/10 (非常に不満)
宿泊されたお客様
家族旅行
2019 年 8 月 24 日
気になった点 : スタッフとサービス、設備とサービス
Not sure where to start, was just shown to room and left no information given have had 3x as much payment taken out of my account rang up to sort this and was hung up on after having to chance it up no one about to check out had to leave key with the chef only member of staff on site absolute joke this was a wedding present and it’s being appalling avoid at all costs having to do a fraud claim with the bank!!