Still the best hotel in Nainital,even if their charges are the same as Switzerland,the rooms are in dire need of renovation, the meals and dining are top class
Hemant
8/10 (良い)
Amrita
グループ旅行
2022 年 6 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amrita
2022 年 6 月に 1 泊滞在
10/10 (非常に良い)
Prashant
家族旅行
2022 年 6 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Awesome stay at Manu Maharani Nainital
Awesome property! Superb staff!
Prashant
2022 年 6 月に 2 泊滞在
10/10 (非常に良い)
Gaganpreet Singh
カップルで旅行
2021 年 11 月 18 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
They were very welcoming. I had a very memorable honeymoon.
Thank you hyatt team
Gaganpreet Singh
2021 年 10 月に 2 泊滞在
4/10 (不満)
宿泊されたお客様
家族旅行
2021 年 8 月 21 日
気になった点 : 設備とサービス、施設のコンディションと設備
The rooms were not the picture shown on the booking. Particularly there were no patio's on any rooms. I wonder where they got the pics for the booking site (in this case Expedia).
Bathrooms had mold. Avoid this place.
宿泊されたお客様
2021 年 8 月に 3 泊滞在
8/10 (良い)
宿泊されたお客様
2021 年 2 月 26 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice place
It was good and comfortable
宿泊されたお客様
2021 年 2 月に 3 泊滞在
8/10 (良い)
Shoaib
家族旅行
2020 年 3 月 10 日
良かった点 : 客室の快適度
Shoaib
2020 年 2 月に 1 泊滞在
6/10 (普通)
宿泊されたお客様
グループ旅行
2019 年 11 月 11 日
良かった点 : スタッフとサービス、客室の快適度
Room for improvement
To start with the positives the hotel is in a wonderful location overlooking the lake (with easy shuttle access to the centre of town) with exceptional food and a range of excellent spa treatments available.
The biggest downside from our experience, however, was actually the service. It was clear the staff were proud to be working at the hotel and clearly there was a reputation behind the hotel (at least in India domestically) of this being one of the best hotels. However, across our stay we felt staff had an almost entitled attitude of “we know we are a good hotel and we don’t need to prove this to anyone”. One example- We asked for help organising a taxi to the train station upon check out at the reception desk, who disinterestedly directed us to a corner travel desk (only after interrupting me 3 times with the location of the shuttle stop before finally hearing me out and what I actually needed) , who then proceeded to grudgingly agree to help (and charge 3x the market price for a taxi). When I questioned the pricing this was reduced to 2x and the remaining gap justified as “hotel services”. The entire situation highlights how disinterested the staff seemed at providing the service their brand aspires to. The worst part is that the management have clearly lost mechanisms for guest feedback - I never got even an offer of feedback form and when I replied “not great” to the question of how my stay was at check-out, there was not even a follow-up question to find out why
宿泊されたお客様
2019 年 11 月に 1 泊滞在
8/10 (良い)
Malika
2019 年 6 月 7 日
良かった点 : スタッフとサービス、客室の快適度
WiFi’
Food and service was good however for wifi has an issue due to nainital having a WiFi issupp
Malika
2019 年 6 月に 4 泊滞在
8/10 (良い)
Trevor
2019 年 4 月 14 日
良かった点 : 清潔度、施設のコンディションと設備
Good Quality Hotel but a Little Isolated
Good quality hotel with friendly staff and marvellous views of Nainital Lake. Standard of food is excellent although the variety is a bit restricted if you’re on a lengthy stay. Only downside is the limited communal areas and no cafe/bar. Also having to renew WiFi every 12 hours is a bit of a nuisance.