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Phoenix Hotel

3.5 star property
Mountain ski retreat with restaurant and bar/lounge

Choose dates to view prices

Photo gallery for Phoenix Hotel

Public bath
Breakfast and dinner served
Sauna
Reception
Free WiFi, bed sheets
Located near Hakuba Valley Ski Area, Phoenix Hotel offers a cozy retreat with an indoor public bath and a sauna. Enjoy continental breakfast on the terrace or at Mimi's Restaurant & Bar, where kids' meals are also available. With free in-room WiFi, laundry facilities, and helpful staff who can assist with tour tickets or bike tours.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast included
  • Housekeeping
  • Laundry
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Twin Room (Triple Room)

Free WiFi, bed sheets

Deluxe Twin Room (Triple Room)

Highlights

Heating
Refrigerator
Flat-screen TV
Toilet with electronic bidet
Bathrobes
Hair dryer
Electric kettle
Coffee/tea maker
  • Sleeps 2
  • 2 Twin Futons

View all photos for Room (Western-Japanese Room)

Room (Western-Japanese Room) | Free WiFi, bed sheets

Room (Western-Japanese Room)

Highlights

Heating
Refrigerator
Flat-screen TV
Toilet with electronic bidet
Bathrobes
Hair dryer
Electric kettle
Coffee/tea maker
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Single Room

Superior Single Room | Free WiFi, bed sheets

Superior Single Room

Highlights

Heating
Refrigerator
Flat-screen TV
Toilet with electronic bidet
Bathrobes
Hair dryer
Electric kettle
Coffee/tea maker
  • Sleeps 1
  • 1 Twin Futon

View all photos for Deluxe Twin Room

Free WiFi, bed sheets

Deluxe Twin Room

Highlights

Heating
Refrigerator
Flat-screen TV
Toilet with electronic bidet
Bathrobes
Hair dryer
Electric kettle
Coffee/tea maker
  • Sleeps 2
  • 2 Twin Futons
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About the neighborhood

Map
399-9301, Nagano, Hakuba, 4690-2 Hokujo

What's nearby

  • Hakuba Valley Ski Area - 1 min walk - 0.0 km
  • Hakuba Happo-One Ski Area - 6 min walk - 0.5 km
  • Happo-one Adam Gondola - 8 min walk - 0.7 km
  • Happo One Sakka Ski Lift - 15 min walk - 1.3 km
  • Hakuba Iwatake Ski Resort - 3 min drive - 2.4 km

Getting around

  • Hakuba Station - 6 min drive

Restaurants

  • ‪Hand Made House 4260 - ‬10 min walk
  • ‪Refuel - ‬11 min walk
  • ‪Blizzard (Pizza) - ‬13 min walk
  • ‪レストラン シャモニー - ‬3 min walk
  • ‪Mark Matsuoka Grill Hakuba - ‬8 min walk

About this property

Phoenix Hotel

Hotel near Hakuba Valley Ski Area
Take advantage of free continental breakfast, an indoor public bath (no minerals), and laundry facilities at Phoenix Hotel. Hit the slopes at this hotel offering a free ski shuttle, ski passes, and ski storage. For some rest and relaxation, visit the sauna. The on-site restaurant, Mimi's Restaurant & Bar, offers breakfast, dinner, and kids' meals. In addition to a fireplace in the lobby and a bar, guests can connect to free in-room WiFi.
Additional perks include:
  • Free self parking
  • A free bus station shuttle, games, and a front-desk safe
  • Bicycle tour information, tour/ticket assistance, and luggage storage
Room features
All guestrooms at Phoenix Hotel offer comforts such as bathrobes, in addition to amenities like free WiFi.
Extra conveniences in all rooms include:
  • Free tea bags/instant coffee and electric kettles
  • Toilets with electronic bidets, free toiletries, and hair dryers
  • Wardrobes/closets, refrigerators, and heating

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking; reservations required
  • Offsite parking; reservations required
  • Free train station pick-up and drop-off shuttle from 7:00 AM to 10:00 PM
  • Train station shuttle at scheduled times, on request
  • Free bus station shuttle
  • Free ski shuttle
  • Onsite parking available only on request
  • Free uncovered self parking on site

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Mimi's Restaurant & Bar

Things to do

  • Bicycle tours
  • Books
  • Games
  • Sauna
  • Ski passes
  • Ski storage
  • Snow sports gear

Family friendly

  • Children's games
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • In the mountains

Spa

  • Public indoor bath (no minerals)
  • Yukata (Japanese robes)

Accessibility

  • No elevator

More

  • 1 building
  • 2 floors
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Heating
  • Laundry detergent
  • Phone
  • Tatami (woven mat) flooring

Policies

Check-in

Check-in time starts at 4 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7 AM - 10 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The property is closed between March 10 and December 20.

Access methods

Front desk (limited hours), key retrieval

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking and high chair
This property accepts credit cards
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators
Hot springs access available from 8:00 AM to 10:00 PM
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transportation to and from this property
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Phoenix Hotel Hakuba
Phoenix Hakuba
Phoenix Hotel Hotel
Phoenix Hotel Hakuba
Phoenix Hotel Hotel Hakuba

Frequently asked questions

Is Phoenix Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Phoenix Hotel?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Phoenix Hotel?

Check-in begins at 4 PM.

What time is check-out at Phoenix Hotel?

Check-out is at 10 AM.

Where is Phoenix Hotel located?

Located near the slopes, this Hakuba hotel is in the mountains, within a 10-minute walk of Hakuba Valley Ski Area and Hakuba Happo-One Ski Area, and close to winter sports such as skiing lessons and snow tubing. Hakuba Ski Jumping Stadium and Happo Information Center are also within 10 minutes.

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Phoenix Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 4 out of 5 reviews
Rating 8 - Good. 1 out of 5 reviews
Rating 6 - Okay. 0 out of 5 reviews
Rating 4 - Poor. 0 out of 5 reviews
Rating 2 - Terrible. 0 out of 5 reviews

10/10

Cleanliness

10/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at the Phoenix. Not only was the staff was very friendly and accommodating, but they spoke English. It's not too far of a walk to good food and they offered shuttles to the ski park, even after i missed the pick up time. My room was very clean. The ski locker was very convenient and nothing got stolen. The onsen was great and the restaurant had the best steak I've ever had in my life. Thank you Phoenix staff for the great stay. I would definitely stay there again.
Stayed 6 nights in Jan 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Transport options were amazing and the Phoenix van drivers were great at getting us to/from the other Hakuba Hospitality Group restaurants and to/from the ski fields. Taxi service in Hakuba is spotty at best, so the vans are a life saver.
Stayed 5 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel. Very friendly and accommodating staff. Good amenities and comfy futons (we had the superior triple room). Mimi’s restaurant is amazing. The in-house Onsen is great as well - definitely give that a go!
Stayed 8 nights in Feb 2019

10/10 Excellent

Richard, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel and close to the snow

Had a great week here at the Phoenix hotel in hakuba. Staff very friendly and Is managed by an Australian couple The hotel restaurant is very good. Worth trying the bear, wild boar and venison pie!!
Stayed 7 nights in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable room. Hotel staff offered to pick us up and drop us off at the bus terminal when we arrived/departed. They also have a shuttle to the ski slopes each morning. Breakfast included is very good. Restaurant looks very nice for dinner also, but they were booked out during our stay (you'll have to book ahead if you want to eat there). Hotel also has an onsen which is great for relaxing after skiing. Location is a bit far from the main areas for dinner, so if you are looking to go out in the evening then you will have to time it with the local shuttle bus which has a stop at the next hotel (less than five minutes walk away).
Stayed 4 nights in Dec 2017