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Reviews of Hotel Sierra Resort Hakuba

4 out of 5
Hotel Sierra Resort Hakuba
14863-6 Hokujo, Kitaazumi-gun, Hakuba, Nagano

Reviews

9.4

Exceptional

Rating 10 - Excellent. 90 out of 127 reviews" "
Rating 8 - Good. 32 out of 127 reviews" "
Rating 6 - Okay. 4 out of 127 reviews" "
Rating 4 - Poor. 1 out of 127 reviews" "
Rating 2 - Terrible. 0 out of 127 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tariq

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, staff and experience
Stayed 5 nights in Mar 2024

10/10 Excellent

Marcello

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice scenic location. Great service, complementary food and drink option throughout the day. Great private onsens as well.
Stayed 3 nights in Mar 2024

8/10 Good

Norio, Singapore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serene environment with unexpected services like complimentary beverages and snacks at the lounge and lobby
Stayed 5 nights in Mar 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024

10/10 Excellent

Yuanze

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle bus that stops at Sierra is limited, but is enough. Overall experience is very good, much better than other places I stayed at Hakuba.
Stayed 3 nights in Jan 2024

10/10 Excellent

Mia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I were absolutely blown away when we arrived at this property in the middle of a snow season. I can’t even describe it beauty. Everything was conveniently, with a light lunch/dinner provided at no charge. It was so nice to come home from a day at the slopes and eat amazing warm food! They also provide afternoon tea with wine, where you can overlook a gorgeous view. Complimentary private onsens was another highlight. The rooms were spacious, very clean and had heated floors. Transport to town and ski resorts was so easy, as was hitting ski gear. We will definitely be back!
Stayed 4 nights in Jan 2024

10/10 Excellent

Magdalena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Wonderful breakfast and Onsen. Inccredibly relaxing.
Stayed 4 nights in Dec 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time! The property is beautiful and the bus is easy to get to dinner and back. We struggled with the room being a bit hot but overall would stay again.
Stayed 2 nights in Jan 2023

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay. The shuttle to the door, close proximity to the snowfields, onsen when we returned from a day on the snow, welcome drinks each day, a hot soup or curry available on return and friendly staff who were very helpful made our stay outstanding. Definitely recommend.
Stayed 6 nights in Jan 2023

10/10 Excellent

Christopher, Edmonton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property, quaint feeling, great amenities. The room is a bit dated and pillows and bed is rock solid hard. But the hotel has many other qualities that make up. The view of the natural surroundings is amazing. The Onsen private and non private was great. Staff tried really hard to make the best stay possible. Was nice to have a tea lounge to sit in daily, unlimited natural water and apple juice and some hot wine. They have a light snack canteen, that free until 8pm, at this point what’s the need for a convenience store everything is at your fingertips here. I had a great stay and can’t wait to come back again.
Stayed 4 nights in Jan 2023

10/10 Excellent

qq

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best ski hotel I ever stayed. Every staff we encountered are warm and friendly. Private Onsen and breakfast is awesome as well. Tons of complimentary food/snacks/drinks across the property. 10/10 best experience.

8/10 Good

Corey, DARLINGHURST

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved the incredibly welcoming and hospitable staff at the hotel who went out of their way to make us feel at home and make the stay as enjoyable as possible. Although the rooms are basic, the rest of the hotel has every modern comfort. The big downside is the location - the hotel is miles from the town so you're reliant upon taxis ($40 each way to dinner) and infrequent shuttle buses to the snow fields and town. This really made it very limiting so we mostly dined at the hotel restaurant as it was much easier than trying to wait for infrequent scheduled shuttles. The French fixed menu was excellent every time - with impeccable service. However, surprisingly both the service and quality of the Western a-la-carte menu (at the same restaurant) was much much lower and quite disappointing. Overall I enjoyed the hotel but would likely pick another next time simply due to the inconvenience of the location. If the frequency of the shuttle buses were doubled, that might encourage me to return. Either way, I'd like to pass on my sincere thanks to the staff for being so friendly and making the stay very enjoyable.

10/10 Excellent

Wing hei

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Low density, comfortable and relaxing environment

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to relax. My limited Japanese was not an issue with the English speaking staff. Went without a car but the free shuttle was awesome, was still able to get to town and back with no issues. The private onsens were amazing, and relaxing. The food was amazing! Lastly, the staff was the topping to the cake as I felt they were extremely accommodating and helpful, they made sure it was a stress free getaway.
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is extremely relaxing. The surrounding is sublime and the onsen is one of the best I’ve seen. They pay kind attention to extras like free wine in the relaxing area and access to free small food items throughout the day for hungry guests. But it’s expensive. And for the expense I don’t think the room matches. It’s outdated and smells funky. Also the breakfast is okay, but does not vary by a single item on any day. Would I stay here again? Yes... as I was relaxed upon fully leaving. Would I give it 5?stars? Not unless they upgraded the rooms and breakfast
Stayed 4 nights in Jul 2020

10/10 Excellent

Alan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay.
Enjoyable stay with good service and amenities. We stayed for the snow season and the shuttle bus to and from the nearby train station on arrival and departure was welcome. The on-site ski gear hire was fantastic and handy. The room was modest, and adequate however, the curtains were thin and left sunlight filtering through early in the morning. Onsite restaurants were good as well as well as the nearby restaurant recommendations
Stayed 4 nights in Jan 2020
Response from Arthus on Mar 20, 2020
Thank you very much for your stay at Sierra Resort Hakuba. We are glad to know that you enjoyed your stay with us. Thanks for your kind words, we hope to welcome you again in the future.

10/10 Excellent

Werner

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A terrific resort with service to match
Great well keot facility
Stayed 2 nights in Dec 2019

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful special touches!
Excellent touches: lobby reception wine and simple Japanese afternoon snacks of curry, oden, and miso soup to be enjoyed on the outside patio after a full day of skiiing, lovely picturesque views from main areas of the lobby, fantastic and spacious indoor and outdoor onsen with chilled coffee chocolate milk available after the onsen, convenient storage house for skis and excellent punctual shuttle service. The breakfast selection was good and the private label Sierra jam of two flavors was incredible. Great access to a washer and dryer. The In House Japanese restaurant was delicious. Housekeeping did an excellent job. The only improvement I would mention is that our junior suite furnishings could use a refreshing. Otherwise the hotel is charming and had easy access to all the onsite amenities. The location is not within walking distance to any minimarts but there were enough offerings at the hotel.
Stayed 7 nights in Dec 2019

10/10 Excellent

Natalija, Sydney, Australia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended! The resort was absolutely beautiful. It was really large with many segregated areas for tea/coffee, fireplaces, onsens, games rooms and the large garden area outside. The staff were so nice and helpful, they even went out of their way to drop us to a few places that weren’t on their included shuttle locations. After 4 nights, we didn’t want to leave!
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

KEITH

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel , fab hot springs , noisy frogs 🐸
Stayed 1 night in Jul 2019

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Stella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love Sierra
Very lovely hotel.... third time back here .... will be back soon.
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk workers at the resort tried very hard to accommodate requests to make dining reservations as well as answer the many questions we had. There were so many things that were provided by the resort- a delicious Japanese buffet breakfast, hot soup and food for much of the day, wine & sake in the evening, and ochazuke & cup of noodles at night. Everyone there was pleasant and helpful.
Stayed 6 nights in Feb 2019

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second visit. Just as good as the first time
Fantastic hotel, free wine and snacks were a huge plus. Also the bus service direct from hotel lobby to all the ski slopes was super convenient. As was ski rental and discounted ski passes available on the premises
Stayed 5 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Except for the leaking at the bottom of the basin, we can't find anything that we are not happy. We will be back for sure.
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Just short of great
Great service as expected from Japan and wonderful hotel. However, our bath towels were taken and not replaced, and the dining on site could be better.
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing is too difficult for the staff. Facilities is fantastic. Will definitely come back again.
Stayed 3 nights in Dec 2018

10/10 Excellent

Dan, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing resort, picturesque views
From the friendly pickup at Hakuba Station to the shuttle back at the end of our stay, Sierra staff were warm and helpful. The Resort does all the little things you didn’t think of to make your stay perfect. Enormous windows in every direction take advantage of the beautiful views, large, comfortable warm rooms feel like home, classy onsen, complimentary wine in the lounge, hot meals on return from the slopes - they think of it all. If only the clientele treated the hotel with the same respect. Evenings in the hotel were like feeding time at the zoo, with out of control families treating the place like a playground, leaving a trail of destruction in their wake. Reliable transfers to the ski resorts, although it’s about an hour to Goryu / Hakuba47; big discounts on lift tickets bought at the hotel; gear rental on site, with well planned gear storage. Would love to come back!
Stayed 3 nights in Jan 2018

10/10 Excellent

Andrew, Winnipeg, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff, Great Amenities
Amazing time at this hotel, the staff took care of our every need and it had everything. Complimentary wine throughout the day, shuttle service to anywhere in Hakuba, ability to rent equipment on site for reasonable prices, and top tier Onsens both private and public.
Stayed 2 nights in Jan 2018

10/10 Excellent

Apikali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for families
Wonderful experience at Sierra. Many places for all ages to rest, relax and contemplate. Free flow wine and sake nights help!
Stayed 3 nights in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing getaway
Great for winter activities, snow was fantastic. Not much to do in town, however great getaway for relaxing and enjoying your surroundings. Hotel was lovely, loved the relaxation space, onsens, and help yourself icepops and popcorn!
Stayed 5 nights in Dec 2017

10/10 Excellent

Nathan, Blue mountains nsw Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff amazing experience
Loved the onsen, gardens, friendly staff who go above and beyond. A hotel that makes you feel at home, amazing experience.
Stayed 2 nights in Oct 2017

8/10 Good

airwind, saitamaken japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Out of touwn for running a citytouwn life
It’s good for relaxing and peaceful place ,esp good fir a lovers,family,and wanting to run the city life ....
Stayed 2 nights in Oct 2017

6/10 Okay

European , Japan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Great location
Would recommend hotel for location. Staff extremely helpful too with recommending ski school & several local restaurants which were great. Bathrooms are desperate for a complete refurb, showers are dreadful!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice quirky hotel, lots of things to do !
Great hotel and lots of free stuff ! I dont know why the review section forces you to write a minimum ammount next time I wont bother writing a review, just was happy to say it was a nice hotel

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above and beyond
It wasn't just the stunning location that made this place wonderful, it was the "Can Do" attitude of all the staff, and the little extras like the Green Curry and Miso soup station after a days skiing that set this apart from the others. Highly recommended.

10/10 Excellent

Madeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing resort
The resort was beautiful - kind and helpful staff, large room, great view (we were in the west wing on the ground floor looking out onto the forrest), free wifi, 4 beautiful onsens you can book free for 45 mins, complimentary wine in the afternoons... we didn't want for anything! They have a free shuttle bus that leaves the hotel in the evenings and drops you literally to the door of your dinner restaurant. There is a bus that goes around Hakuba and drops you at the ski resorts for ¥500 (not run by the hotel), this was late a few times during our stay (bizarre for Japan!) but was otherwise very convenient. The hotel also gave us a complimentary lift to and from Tsugaike one day, which was very helpful; Tsugaike is a great place for beginner/intermediate skiers/snowboarders and is only 10 minutes away!

10/10 Excellent

Peter, Vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Onsen Resort
We love the service and all the free stuff provided by this hotel!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place, even nicer staff
The staff couldn't have been nicer; nothing was too much trouble, be it organising restaurant bookings or pickups by shuttle. The free food and drink was great, the private onsens very relaxing and the pool table a real bonus. Ski hire onsite, door to door drop offs for skiing and generally a really nice chilled place. Hakuba doesn't have the biggest ski fields in the world, but you won't mind spending more time at Sierra if you do run out of piste to ski.

10/10 Excellent

andrew, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort with personal touch
Fantastic resort with a great level of service and little touches that make the stay feel something special.

8/10 Good

Thomas, Singapore

Liked: Cleanliness, staff & service, room comfort
Great place for family getaway in Japanese Alps
Sierra Resort was a great place to stay for a family getaway. The resort is secluded in the woods with great views of the surrounding mountains. Though its a bit removed, its easy to get into town or to one of the many close by ski resorts with their free shuttle or the local bus service (500 yen/day with kids free). The free on-site onsen is a huge plus and provides a great place to relax after a day on the slopes. The staff was friendly, extremely helpful, and spoke English well. Little extras like the free breakfast buffet, free apres-ski snacks and drinks, and toys/sleds for kids to play in the snow were a bonus.

10/10 Excellent

Kit Yiu Joyce, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ski trip top choice
We stayed 3 nights and skied for 4 days. A little far from the main village and ski lifts, but a redeeming factor is the ski, night and free shuttle buses stop right outside the hotel. The hotel made us feel so at home that we stayed on premise most nights after skiing during the day. The staff is international, attentive, helpful and knowledgable. The public onsen is 5 star, uncrowded; we did not feel the need to book their beautiful private onsens. The grounds are well kempt and tastefully designed. Wouid definitely plan our next trip at this hotel again.

10/10 Excellent

Valeri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Oscar, Belvidere, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Ski Retreat
Fantastic stay with my wife in Hakuba Valley with all our expectations exceeded. Great value for the price and fantastic food at the on-site restaurants. Ski rentals and lockers right outside the lobby made it very easy. Staff spoke English and was very professional. Hotel shuttle was helpful to get into town. Hot Springs on site were very clean, well managed, and had great outdoor views of the Japanese Alps after a long day skiing. The hotel was full but yet the lobby and restaurants were never crowded. Cannot wait to return to this property with the kids.

10/10 Excellent

YUAN XIN, Shanghai, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very relaxing & pleasant stay in Hakuba.
The hotel offers free pick-up & drop-off service to/from Hakuba Train Station. We were warmly welcomed by the friendly staff and some very tasteful light meal which is free of charge. The hotel is located in a quite hill away from the town center. Very big room compared to typical room size in Japan. Another highlight is the "onsen" service and coffee/tea service which is all free of charge. Plus free wi-fi and breakfast makes it highly cost effective. This resort is a perfect base for skiing: Equipment rental store & a locker room just in front of the lobby. Also paid shuttle bus to/from skiing sites. You could just stay in the hotel, do nothing at all and enjoy its free service apart from the skiing activity. Overall a very relaxing & pleasant stay in Hakuba.

10/10 Excellent

Kimberly, San Jose, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A not to miss hotel and experience
Wonderful, people, great service, and a lot of free foods and shuttle service to town. Incredible experience and great service

8/10 Good

stacey , aus

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
wonderfull staff disapointing onisen
The satff where over welming wonderfull and helpfull all ways taking the time to be there to help gide us along our stay. The resort it self had many wonder full seating areas where you could sit and lose your slef in the vue and enjoy all the little things that the resort provides for you to enjoy. The only thing that let this resort down was the womens onisen. There where molde patches the size of me 'five foot tow'growing on the beems up above you while you where bathing in the bath. The bath also had a silme of some sort growning on the tiles beneth the water.