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"Not enough toilet paper and Kleenex provided. Loves the proximity of the mall. "

"No signs leading to SM mall. Sidewalk is not appropriate bc it has a tight curve among cars. There is a proper walkway but there is no signage and no way a guest could find it. There was a minor earthquake and floor was swaying. There were no alerts or warnings for guests on upper floors. None of the staff were aware. "

"Breakfast breads taste days old everything else was good. "

"On arrival the staff was very friendly and efficient and i reached my room in no time. The room was larger than i expected and with a nice view over the city and SM right across the street. The room was fine, AC efficient, the bed perfect. The toilet room could use a new mirror but soft from that clean and fine. I was too exhausted to go out for dinner and decided to try out the on house restaurant. I was the only guest there but the baby ribs with mashed potatoes were perfectly cooked, exactly what i was after this evening. The breakfast was not included in my booking but it was possible to pay for it in the restaurant. The food offered was mostly, only(?), filippino, with chicken, rice and other dishes. The was brewed coffee which I think not that many were drinking because it seemed to have been brewed since time ago and been left standing. The morning coffee is important! There was also a dessert which I believe was made from coconut and like jelly. It was good."

"We had a wonderful staycation & we even extended our stay because the hotel is very convenient with easy access to SM mall. The location was perfect, downtown is walking distance with public transportation readily available. We had everything we needed right there. Rooms & hallways were clean with very attentive staff. The front service desk staff are exceptionally friendly, knowledgeable & very helpful. Breakfast buffet was awesome. Highly recommended & hope to be back again next year. "

"The best hotel stay we had in Bacolod City. Everything was exceptional! Breakfast buffet was super delicious with classy appetizing presentation. Laundry & Dry cleaning was quick & on time. We have a spacious room & a very comfortable bed with a beautiful view of Bacolod Lagoon park. To all the staff & personnel hands down, you made our Bacolod vacay a very special & memorable one. We'll be back soon! "

"Everything was fantastic "

"I thought to be a 4 + star accommodation but unfortunately I didn’t receive the customer service that I was expecting. I’m not going to book here anymore and I’m not recommend either. "

"Me and my dad feels comfortable in this hotel, staff is friendly thanks very much "