2/10 (非常に不満)
Ia
家族旅行
2025 年 11 月 6 日
気になった点 : 清潔度、施設のコンディションと設備
I experienced extremely poor service and a lack of professionalism during my recent stay. My vehicle was damaged in their parking lot overnight.
Here are the issues I encountered:
Delayed Response: It took two full days to finally speak with a manager regarding the incident.
Lack of Investigation: When I finally spoke to him, the manager simply stated he could not "find any footage," offering no further assistance or empathy.
Ignored Refund Request: I sent an email requesting a partial refund due to the poor communication and service failure, but received no response.
Avoidance: Subsequent attempts to contact the manager via phone calls were met with staff reporting he was "in a meeting," and my calls were never returned.
The staff and management demonstrated a complete lack of accountability and basic customer care. I strongly advise taking your business elsewhere
Ia
2025 年 10 月に 2 泊滞在